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Table Games Dealer (Craps Experience)

Posted March 7, 2021

Harrah's Cherokee Casino Resort
Cherokee, NC
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About This Job

Description

The Table Games Dealer is responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.

Job Essential Duties and Responsibilities

  • Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

  • Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity

  • Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity

  • Demonstrate superior customer service skills by displaying outlined service behaviors at all times

  • Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next

  • Initiate courteous and friendly conversations with guests

  • Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting

  • Possess money-handling skills, count large sums of cash and exchange for table chips

  • Possess a thorough working knowledge of all casino games certified to deal

  • Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines

  • Check for satisfaction and effectively resolve service breakdowns when they exist

  • Exercise appropriate discretion in identifying situations that require management attention

  • Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor

  • Promote Caesars Rewards programs and card membership

  • Create an atmosphere of luck and celebrates guest’s wins

  • Provide a warm farewell and thanks guests for visiting

  • Delight our guests with outstanding service

  • Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Requirements

Minimum Qualifications

  • High school diploma or GED required

  • Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required

  • Six months live dealing experience required

  • Excellent oral communication skills

  • Must be able to communicate with coworkers, supervisors and guests

  • Ability to add, subtract, multiply, or divide quickly and correctly

  • Ability to talk to others to convey information effectively

  • Attention to detail

  • Neat, professional appearance with excellent personal hygiene

Physical, Mental and Environmental Demands

  • Must be able to operate in stressful situations

  • Must be able to operate in smoke-filled environment

  • Must be able to lift 30 pounds and carry 5 pounds

  • Must be able stand for long periods of time

  • Must be able to maneuver to all areas of casino

  • Must be able to stoop, bend, reach, kneel, twist and grip items

  • Must be able to respond to visual and aural cues

  • Must be able to read, write, speak and understand English

Additional Information

$1,000 Relocation ~ $1,000 Hiring Bonus

Click Here to see our beautiful location

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Harrah's Cherokee Casino Resort

777 Casino Drive
Cherokee, NC 28719

(828) 497-7777

1,108 Room Casino

www.caesars.com

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Description

The luxurious 21-story Harrah’s Cherokee Hotel is set
amid the beautiful mountain setting of western
North Carolina. The grand lobby of marble floors and earth colors provide a lodge-like feel in a very warm and comfortable setting. Near Gatlinburg, our hotel provides four-star lodging and creates an upscale experience with 1,108 spacious rooms that include thoughtful, high-tech amenities.