Description

The Table Games Dealer is responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Casino guests.

Job Essential Duties and Responsibilities

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

• Deal one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintain department standards of games productivity

• Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity

• Demonstrate superior customer service skills by displaying outlined service behaviors at all times

• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next

• Initiate courteous and friendly conversations with guests

• Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting

• Possess money-handling skills, count large sums of cash and exchange for table chips

• Possess a thorough working knowledge of all casino games certified to deal

• Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines

• Check for satisfaction and effectively resolve service breakdowns when they exist

• Exercise appropriate discretion in identifying situations that require management attention

• Provide game protection by keeping visual contact of all guests and game layout, and reporting any suspicious activity to the immediate supervisor

• Promote Caesars Rewards programs and card membership

• Create an atmosphere of luck and celebrates guest’s wins

• Provide a warm farewell and thanks guests for visiting

• Delight our guests with outstanding service

• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Requirements

Minimum Qualifications

• High school diploma or GED required

• Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required

• Six months live dealing experience required

• Excellent oral communication skills

• Must be able to communicate with coworkers, supervisors and guests

• Ability to add, subtract, multiply, or divide quickly and correctly

• Ability to talk to others to convey information effectively

• Attention to detail

• Neat, professional appearance with excellent personal hygiene

Physical, Mental and Environmental Demands

• Must be able to operate in stressful situations

• Must be able to operate in smoke-filled environment

• Must be able to lift 30 pounds and carry 5 pounds

• Must be able stand for long periods of time

• Must be able to maneuver to all areas of casino

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak and understand English

Additional Information

$1,000 Relocation ~ $1,000 Hiring Bonus

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All applicants must be able to demonstrate their US work authorization during the employment verification process.