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Guest Experience Specialist

Posted February 5, 2021

SpringHill Suites Philadelphia Plymouth Meeting
Plymouth Meeting, PA

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

SpringHill Suites Philadelphia Plymouth Meeting

430 Plymouth Road
Plymouth Meeting, PA 19462


199 Room Hotel

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The SpringHill Suites by Marriott Philadelphia Hotel in Plymouth Meeting, PA is ideal for business and leisure travelers who look for style and inspiration in their stay. From furniture to lighting, the new décor is carefully selected to offer a calm and refreshing alternative for travelers. While staying at our hotel in Plymouth Meeting, PA, enjoy stylish, updated suites designed with separate living, working and sleeping spaces. Suites also include luxurious bedding, complimentary Wi-Fi, a large desk, pantry with mini-fridge, coffee maker, microwave, 37" LG TV and sofa bed. Daily complimentary hot breakfast is this Plymouth Meeting hotel’s way of making sure guests have a good start to their day. When you need a break, visit our 24-hour Market for snacks and beverages. Slow down, reclaim your time and stop by the fitness center or indoor pool whenever you need. If you're searching hotels in Plymouth Meeting for event space, our hotel offers 2,400 square feet of meeting space and business services.