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Guest Service Agent

Posted January 7, 2021

The ART, a hotel
Denver, CO
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About This Job

The ART, a hotel is designed to give guests a brand-new hotel experience. At the ART Hotel Denver, Curio Collection, we believe our guests will select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  

Our ideal candidate for the Guest Services Agent position possesses a high-level of attention to detail and is dedicated to ensuring our guests have an exceptional experience during their stay. Great positive, outgoing personality and big smile, servant soul and desire to take care of others.

JOB DESCRIPTION

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D. equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

Our full-time associates after completing 90 days of employment have the following benefits:

  • Health, Dental & Vision Insurance
  • Short term disability
  • Long term disability
  • Voluntary Term Life Insurance
  • Flex Spending Accounts
  • Personal Days
  • Holiday Pay
  • Jury Duty Pay
  • Bereavement 
  • Travel Discounts
  • Direct Deposit


 

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About this Employer

The ART, a hotel

1201 Broadway
Denver, CO 80203

(303) 572-8000

165 Room Hotel

www.thearthotel.com

Our Hotel

Welcome to one of the newest luxury hotel in Denver, CO, the ART, a hotel where your stay will be the perfect blend of refined comfort and intimate service. With contemporary design, high tech amenities and works of art that grace two galleries, spill into the hallways and adorn our every guest room, we are pleased to offer you a highly experiential stay.

The lobby transformed. A grand entrance, indeed. Be welcomed by Leo Villareal’s undulating, 22,000-light art installation—and by a thoughtful valet. Then, step inside the Portico Gallery to relax, converse and wonder at pieces gathered by longtime Denver Art Museum curator Dianne Vanderlip. Speaking of curated, so will be your every experience at the ART, from fine cuisine and contemporary accommodations to masterfully personalized service.

The standard check-in gets an upgrade. Next, you’ll head upstairs to the Welcome Gallery for a seamless and personalized check-in—and to check out additional works by Ed Ruscha, Nancy Rubins, Deborah Butterfield and Kiki Smith. Here, you can soak up city views on the expansive terrace, as well as the ART’s sophisticated, yet relaxed atmosphere. Intimate and authentic. A refined palette of memory-making moments customized to each guest—whether on business or pleasure.

A refined palette indeed. Modern presentation. Classic technique. Refined flavors conjured from fresh, local ingredients. This is the artistic vision behind FIRE Restaurant, Lounge and Terrace. Mingle with colleagues or meet your special someone for a meal, cocktails or after-dinner drinks on the terrace, gathered around a mesmerizing fire feature. Or gaze at the cityscape and mountains through walls of glass, cozily inside, where intriguing chandeliers and kinetic sculptures are sure to spark conversation. 

Whether you’re looking for a night on the town, a place to escape for vacation retreat or a location for your company’s business program, the ART, a hotel offers the perfect setting to make memories. We are pleased to offer a unique Denver, CO experience for every traveler.