The Training Supervisor oversees the onboarding and development of the Transportation Department’s team members. This position is responsible for the administration and coordination of training courses for the Department. The Training Supervisor ensures existing team members are up-to-date on Policies and Procedures, Standard Operating Guidelines, work methods, and new product and process training, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Essential Duties & Responsibilities
1. Creates and implements a formalized learning and training curriculum to increase efficiency, effectiveness and productivity with an emphasis on new hire onboarding, job specific training and best in class service. Transportation on-the-job and classroom training on organizational, departmental, functional and job-specific policies/procedures. Conducts new hire orientation for all new and transfer team members, schedule follow-up evaluations, and ensure a successful team member onboarding experience.
2. Maintains compliance with all health and safety regulations, departmental Standard Operation Guidelines with audits and process inspections. Assigns, tracks, and monitors knowledge and process testing and training regarding courses completed. Develops alternative training methods if expected improvements are not realized.
3. Creates and revises Standard Operating Guidelines, policies, and procedures as needed. Ensures policy and procedure compliance with continuous training and refresher training of all Transportation team members. Reviews and updates departmental training manuals as necessary.
4. Performs other duties as assigned to support the efficient operation of the department.
Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing concerns and resolving issues.
High School Diploma or General Education Development (GED) required.
Three years training experience required.
Bachelors Degree in a related field preferred.
Minimum of one (1) year training experience preferred.
Minimum of one (1) year in a supervisory role.
Experience in training and developing team members to assist them in achieving full competency.
Experience working in a fast paced environment.
Must be self-motivated, results oriented, friendly and confident.
Must possess strong public speaking, written and verbal communication skills.
Excellent communication, customer service, and interpersonal skills.
Proficiency in Microsoft Suite of Products specifically Word, Outlook, PowerPoint and Excel.
Experience with internet navigation applications and acquaintance with other business software.
Ability to perform efficiently in a fast paced, high demand environment.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have and maintain a valid drivers license with an acceptable driving record as determined by the enterprises insurance carrier.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
All applicants must be able to demonstrate their US work authorization during the employment verification process.
San Manuel Casino is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.
Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!