Under the direction of the Table Games Shift Manager, the Pit Manager is responsible for the conduct and protection of all table games in an assigned area while ensuring a superior level of guest service. The Pit Manager operates and conducts the games assigned in accordance with the SMC internal controls and the rules and procedures of the designated games. The Pit Manager assists the Table Games Shift Manager in the daily operations of the Casino Table Games Department including coaching, training & mentoring of the Table Games staff. The Pit Manager plays a vital role in safeguarding enterprise assets, and contributes to the overall profitability and success of the Table Games team. The Pit Manager assists in monitoring and maintaining the appearance and safety of Table Games Department systems and the Casino Floor work environment, and promptly addresses any concerns observed. The Pit Manager assists with ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Ensures outstanding service is consistently provided to all guests, and that team members conduct themselves in a professional and exemplary manner at all times. Responsible for the overall operations and protection of table games in an assigned area, including giving the maximum possible attention to any high limit games. Responsible for the conduct and job performance of team members in an assigned area. Monitors gaming activity to detect possible advantage play & cheating. Provides information on suspicious or unusual gaming activity to the Table Games Shift Manager and Surveillance personnel. Ensures all Table Games policies and procedures, Title 31, and Gaming regulations are adhered to and consistently followed. Reviews Title 31 related paperwork to ensure completeness, accuracy, and promptness in submitting. Provides assistance on rules and procedures of games to guests and team members.
2. Trains dealers and supervisors, and assigns, reviews and directs work assignments; evaluating and appraising performance; rewarding and coaching employees; addressing complaints and resolving problems. Thoroughly understands the Table Games Credit Transaction procedures, and provides team members with sufficient guidance to ensure the proper issuance of credit.
3. Provides assistance and expertise when dealing with player concerns or disputes, and effectively resolves complaints, grievances, and other related matters. Responds to, and follows-up on guest requests and concerns in a timely and professional manner. Monitors assigned area and follows Department and enterprise policies and procedures in reporting any issues regarding safety or security to appropriate team members.
4. Performs other duties as assigned to support the efficient operation of the department.
Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High School Diploma or GED required.
Bachelors or Associates degree preferred.
Minimum two (2) year casino table games supervisory experience required.
Must have a thorough knowledge of all Table Games.
Must have a thorough knowledge of Title 31 requirements, and all Table Games pit procedures.
Intermediate proficiency in Microsoft Office (Word, Excel and Outlook) required.
Must be able to deal effectively with customers in a courteous and professional manner, and achieve positive results.
Must be an adaptable, organized, team player with strong problem-solving and communication skills.
Must possess a strong work ethic and a high drive to succeed.
Must possess a desire to exceed guest expectations.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
All applicants must be able to demonstrate their US work authorization during the employment verification process.
San Manuel Casino is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.
Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!