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Director of Retention, Employee and Labor Relations

Posted April 7, 2021

San Manuel Casino
Highland, CA

About This Job


The Director, Retention, Employee and Labor Relations, reporting to the VP, Talent Management, is a highly instrumental role that influences the entire workforce including management in the key areas that drive retention and engagement. Director, Retention, Employee and Labor Relations leads a teams of diverse Human Resources professionals skilled in proactive employee relations, investigations, retention, and engagement; labor relations, absence management and worker’s compensation.The Director, Retention, Employee and Labor Relations is an operations enabler promoting an accountability and ownership mindset and a culture of engaging others by diagnosing gaps and recommending viable solutions that drive retention and engagement efforts.This role is hands on and client-focused to ensure that programs, processes and procedures are aligned and implemented in accordance to the Tribe’s strategic objectives.

Essential Duties & Responsibilities

1. Creates a positive employee relations approach among employees that motivates and inspires aligned leadership and teams. Creates objective and confidential channels of communication for employees and leaders.

2. Develops and delivers on a roadmap of creative and robust employee relations programs and solutions that align and enhance the Tribe’s vision, culture, values, strategy, and operations model to retain the very best, diverse, forward-thinking talent.

3. Develops appropriate policies and programs for effective employee retention and engagement, employee relations, corrective action, employee due process, and complaints. Also accountable develops policies and programs to ensure regulatory adherence on applicable absence leaves. 

4. Provides support (coaching, counseling, education) to managers on employee relations. Educates and informs managers and employees on employment laws and workplace policies. Works closely with inside and outside counsel in areas of employment law or labor relations as required. Provides training, support, and guidance to managers as related to contractual obligations, anticipated “hot spots,” and grievance processes.

5. Serves as a lead strategist, communicator, and negotiator on all matters related to labor relations and collective bargaining at San Manuel. Includes contract creation, negotiation, interpretation, and execution as well as grievance management. Manages, cultivates and supports the relationships of union executives, onsite representatives, and management.

6. Provides subject matter expertise (SME) in federal and state employment law which can include but is not limited to California, Federal, and Tribal compact (NLRB, EEOC, Fair Labor Standards Act, Family and Medical Leave Act FMLA) and monitors for compliance. Ensures policies, practices, and procedures are compliant and reflect industry and geographic gold standard practices.

7. Serves as the lead investigator for sensitive or high profile investigations. Leads a team of investigators to provide a through, thoughtful, and unbiased approach to investigations and employee relations that maintains dignity and respect of the individual and of the process.

8. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

9. Other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to public health emergencies.

10. Other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



  • Bachelors degree in Business, Organizational Development, Human Resources, Physiology, or related field required.
  • Masters degree or Juris Doctorate preferred.
  • 15 years of relevant and progressive experience in HR, with minimum seven (5) years of experience in Labor and Employee Relations.
  • 24/7, multi-shift workforce experience desired.
  • Previous direct or indirect management experience preferred.
  • Operations experience preferred.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Holds project manager level standards to manage programs including strong capabilities in reporting, metrics and insights.
  • Is highly skilled in the Yes, and style of communication and customer service while adept at simultaneously managing expectations and clearly communicating No, but when appropriate.
  • Can effectively manage several Level 1 priorities with poise and professionalism, while meeting all required deadlines.
  • Demonstrates flexibility and the ability to effectively manage changes in project scope, timelines and priorities.
  • Can demonstrate experience in handling confidential and sensitive information without reaction and judgement and experience in safeguarding the same.
  • Can successfully manage a multitude of projects and close on deliverables on time and on budget.
  • Possesses strong collaboration skills, both with peers and external partners.
  • Is able to build successful partnerships through influence and character.


  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) is preferred.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!