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Beverage Manager

Posted April 7, 2021

San Manuel Casino
Highland, CA
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About This Job

Description

Under the direction of the Director of Beverage Operations, Food & Beverage, the Beverage Manager is responsible for the overall operation and profitability of assigned venue(s) including: developing and maintaining well performing teams; achieving financial and company objectives; maintaining proper inventory control including equipment and supplies; maintaining consistent, high quality customer service; ensuring compliance with all health and safety regulations; reviewing scheduling and staffing plans; preparing sales, inventory and personnel reports; providing dedicated leadership to the outlet(s) and maximizing employee morale through leading by example. Areas of responsibility will include all bars and restaurants within the Casino.

Essential Duties & Responsibilities

  • Creates guidelines to sustain a highly energized culture, engaged and enthusiastic work environment that ensures an optimal restaurant and entertainment experience
  • Partners with recruitment to audition and select top talent for all positions.
  • Implements training programs that ensure high quality service including training in service, and food and beverage products that are offered. Acts as a role model to other employees and always presents his or her self to be seen as a credit to the SMC and encourages others to do the same.
  • Manages budgeted revenue, beverage cost, expense, headcount, and profit for assigned venue.  Provides explanation of any unfavorable variance on a monthly basis and prepares and implements an action plan to track favorably to budget by end of fiscal year.  Prepares budget forecasts as necessary.
  • Performs research and analysis of sales, trends, and expenses to prepare budgets and establish business plans.
  • Maximizes profitability and implements effective controls including achieving budgeted revenue and labor expenses
  • Maintains projected relationship between revenue and other items (expense, headcount, salaries, food cost, etc.) in order to maintain margin percentage if actual revenue tracks below budget.
  • Responsible and accountable for Profit and Loss (P&L) statements
  • Manages assigned headcount to ensure: expenses remain within budget, overtime is minimal, all staff are properly trained to perform their duties, adequate staff is hired, trained and reports to work for all shifts, all required ServSafe, Food Handlers are maintained by assigned staff and all HACCP procedures are adhered to.
  • Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume. Collaborates with venue chef to ensure: food cost remains within budget, menu items remain attractive to customers as measured by customer satisfaction and revenue generated, and presentation meets Food & Beverage standards.
  • Supervises operation of the bars to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
  • Maintains complete knowledge of: all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • Closely monitors customer satisfaction and resolve customer complaints.
  • Ensures that cleanliness and sanitation standards, consistent with established codes, are met at all times.
  • Maintains all equipment in accordance with maintenance schedules, order repairs as needed and recommend replacement when warranted. 
  • Adheres to department policies and procedures and ensures that staff is trained in all requirements.  Continuously evaluates operations to determine if efficiencies can be implemented.  Makes recommendations for policy/procedure modifications when required in advance of implementing changes.
  • Conducts weekly management team meetings always with an agenda.  Creates management delegation plan for job groups and cost control areas and holds team accountable.
  • Organizes and conducts  quarterly staff meetings
  • Performs other duties as assigned to ensure the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education/Experience/Qualifications

  • Bachelors degree in restaurant management or related field preferred.
  • Minimum five (5) years beverage service supervisory/management in a high volume entertainment bar restaurant with high quality food, extensive beer and spirits offering, with a high energy atmosphere with live entertainment.
  • Minimum of four (4) years progressive supervisory and managerial experience in a beverage environment, directing, leading and coaching others to exceed organizational standards; must have experience in a high-volume, multi-venue or casino facility.
  • Must possess advanced knowledge of liquor/beer/wine product and mixology.
  • Must possess knowledge of current OSHA and Alcoholic Beverage Control (ABC) regulations. 
  • Intermediate proficiency in Microsoft (Word, Excel, Power Point and Outlook) is required.
  • Proficiency in point-of-sale and inventory systems such as InfoGenesis and Eatec is required.
  • Must be self-motivated and able to work in a collaborative environment.
  • Strong analytical skills (understanding of variances actual vs. forecast).
  • Demonstrated ability for people development by mentoring, motivating, coaching, consistently providing feedback, and holding them accountable.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.
  • Must obtain and maintain a ServSafe certification within 90 days of employment.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346

1-800-359-2464

429 Room Casino

www.sanmanuel.com

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!