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Senior Administrator, Guest Services

Posted January 7, 2021

San Manuel Casino
Highland, CA

About This Job


Under the direction of the Director of Guest Services, the Senior Administrator handles and monitors all administrative functions for the Director, Guest Services while supporting other directors within the Casino Marketing department to ensure timely completion of all required deliverables. The Senior Administrator is responsible for compiling all information relevant to Casino Marketing and forwarding the information to other departments such as Accountings, General Administration, Marketing and Purchasing, when necessary.

Essential Duties & Responsibilities

  • Responsible for the organization and maintenance of administrative functions assigned to the Director of Guest Services and to various directors within the Casino Marketing departments as needed in order to meet assigned deadlines.
  • Monitors and follows progression of outstanding projects assigned to other department management staff such as process improvements, budgets, procedures, etc. and reports out to leadership.
  • Serves as a liaison in the Director, Guest Services absence, for incoming correspondence or phone calls/messages and directs callers to the appropriate party, when possible. Communicates with department stakeholders along with general leadership on various subjects requiring immediate attention.
  • Monitors daily, weekly and monthly scheduling as a personal assistant to the Director, Guest Services in order to meet the urgent demands of the position.
  • Reviews contracts related to Casino Marketing for any areas of concerns prior to submission. Processes paperwork necessary to complete contract requirements, collaborates with the Contract Administrator, General Administration and Accounting to ensure progress.
  • Participates in department meetings to ensure attendance and follows up on any outstanding action items.
  • Creates and maintains a master filing system, which is used by leadership.
  • Maintains necessary needs of the Director of Guest Services and other directors within Casino Marketing.
  • Supports the duties of other administrative assistants, as necessary. Performs other tasks that may include payroll, and supply ordering.
  • Performs other duties as assigned to support the efficient operation of the department.



  • High School diploma or GED is required.
  • Bachelors degree in Business Administration or other related field is preferred.
  • Minimum one (1) year guest services experience is required.
  • Minimum one (1) year experience in an office environment is preferred.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
  • Must exhibit strong knowledge of the policies and procedures of the department.
  • Must be demonstrate the ability to be confident in assuming a leadership role with office organization and safety protocols.
  • Must possess excellent clerical, typing and organizational skills.
  • Intermediate proficiency in Microsoft Office (Word, Excel and Outlook) is required.
  • Must be detail oriented and able to work independently as well as with others.
  • Demonstrated maturity and poise; ability to employ perfect discretion with privileged information.
  • Must maintain a professional appearance at all times.


  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!