Under the direction of the Transportation Assistant Manager, the Transportation Supervisor is responsible for supervising the day-to-day operations of the Transportation Department. They delegate duties to team members, ensuring the essential operations of the Department are maintained. They communicate service issues, safety concerns, training needs and guest retention efforts to the Transportation Assistant Manager. The Transportation Supervisor coordinates with supporting departments to maintain Department operations and service expectations, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community?s vision, mission and values.
Essential Duties & Responsibilities
1. Responsible for Management Business Objective and initiative planning and completion.
Monitors and facilitates the successful daily operation of the Transportation Department through the implementation of department policies and procedures. Maintains adherence to both State & Federal transportation rules and regulations (present and future) that govern passenger carriers. Promotes a safe work environment by conducting safety audits and meetings. Receives, reviews, and processes vehicle accident and damage reports. Fosters consistent, excellent guest relations by resolving grievances between internal/external guests. Receives, reviews, and processes guest service concerns to expedite guest recovery efforts.
2. Mentors, monitors, trains and advises all Department team members; executes Department directives, goals and communications. Develops team member schedules based on Department needs. Conducts monthly, periodic and annual evaluations of assigned Department team members. Responsible for overall team performance through coaching, mentoring, leading, and accountability. Interviews perspective candidates and recommends for hire.
3. Performs other duties as assigned to support the efficient operation of the department.
Carries out supervisory responsibilities in accordance with the enterprise?s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
High School Diploma or GED required.
Associates Degree preferred.
Minimum of one (1) year hotel or casino management or supervisory experience or training in direct supervision required.
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
Advanced proficiency in Microsoft Outlook, Word, Excel and Power Point essential.
Must have demonstrated the ability to exercise the utmost discretion with confidential information including, but not limited to internal/external guest personal information.
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have and maintain a valid drivers license with an acceptable driving record as determined by the enterprises insurance carrier.
Must have or obtain a California Commercial Drivers License, Class A, B, or C with a passenger endorsement with a valid DMV Medical Certificate.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
All applicants must be able to demonstrate their US work authorization during the employment verification process.
San Manuel Casino is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.
Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!