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Beverage Assistant Manager

Posted May 7, 2021

San Manuel Casino
Highland, CA
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About This Job

Description

Under the direction of the Beverage Manager, the Beverage Assistant Manager: directs and controls efficient beverage service throughout the entire casino operation; oversees the training of non-exempt union and exempt employees; oversees all positions under the Beverage hourly team member organization chart to ensure that all quality standards are consistently met and exceed guest expectations; directs overall activities of the supervisors and leads to ensure established customer service standards are met or exceeded in a safe and orderly work environment. The Assistant Manager is co-responsible for profit and loss forecasting, budgeting, labor management, and operations costs to ensure quality and profit while meeting fiscal requirements. The Beverage Department is a high-volume, fast-paced, guest-centric entity, located in a 24-hour, seven-day-a-week casino, that assists the entire Food & Beverage Department as applicable.

Essential Duties & Responsibilities

  • Maintains guidelines to sustain a highly energized culture, engaged, and enthusiastic work environment that ensures an optimal guest experience.
  • Oversees all aspects of the Beverage Department to include but not limited to: exceptional guest service, quality beverages and presentation, bar cleanliness, supervision of all beverage employees, and their respective work stations.
  • Coordinates and caters to our high end customers’ experience in the VIP areas to include: AIG, High Limit Rooms, Tukut lounge, and accommodations, providing the highest level of entertainment and guest experience.
  • Manages the day-to-day operations in accordance with established policies and procedures ensuring that the outlets operate effectively within departmental fiscal and operational guidelines.
  • Assists in the development and constant revision of new employee training policies and procedures including hourly team members, leads, and supervisors.
  • Maintains complete knowledge of: all liquor brands, beers, wine, and non-alcoholic selections available in each outlet as well as the particular characteristics and description of every beverage offering. Must also maintain a complete knowledge of the corresponding glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
  • Counsels, guides, and instructs assigned personnel in the proper execution of their duties and responsibilities.              
  • Develops initiatives to build sales, profitability, and guest counts. Maintains effective cost controls in support of these initiatives.
  • Compiles variance reports, weekly management reports, comp reports, and assists in the annual budget and any other reports deemed necessary by the Manager. Responsible to meet or exceed budgeted sales and profitability goals.
  • Monitors employee performance to ensure that they are in compliance with established policies and procedures overseeing follow-up work to ensure non-recurrence of errors; works closely with business office and internal audit to ensure compliance and to minimize loss from shortages and errors in audits.
  • Partners with members of training staff to create a structured and successful training process for all bar employees.
  • Works with service staff to ensure that all service standards and policies are maintained and that guests receive exemplary service.
  • Establishes health and safety policies and procedures for beverage staff and ensures their compliance.
  • Maintains complete knowledge and strictly abides by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
  • Performs other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include: interviewing, hiring, and training employees; planning, assigning, reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Associates Degree in Food Service or Business Management preferred.
  • Minimum of four (4) years progressive supervisory/management experience in a casino environment or in a high volume entertainment bar restaurant with high quality food, extensive beer, and spirits offering, with a high energy atmosphere with live entertainment required.
  • Must possess advanced knowledge in liquor/beer/wine product and mixology.
  • Intermediate proficiency in Microsoft Word, Excel, Access, Power Point, Publisher, and Outlook is required.
  • Proficiency in point-of-sale and inventory systems such as InfoGenesis and Eatec is required.
  • Demonstrated ability for people development by mentoring, motivating, coaching, consistently providing feedback, and holding them accountable.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • Must obtain and maintain a ServSafe certification within 90 days of employment.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346

1-800-359-2464

429 Room Casino

www.sanmanuel.com

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!