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Food & Beverage Assistant Manager

Posted May 7, 2021

San Manuel Casino
Highland, CA
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About This Job

Description

Under the direction of the Food and Beverage venue Manager, the Assistant Manager directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. The Assistant Manager oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour, seven-day-a-week casino.

Essential Duties & Responsibilities

  • Manages the day-to-day operation of the Food and Beverage venues in accordance with established policies and procedures ensuring that outlets operate effectively within department fiscal and operational guidelines.
  • Counsels, guides, and instructs assigned personnel in the proper execution of their duties and responsibilities.
  • Develops initiatives to build sales, profitability, and guest counts.  Maintains effective cost controls in support of these initiatives.
  • Compiles variance reports, weekly management reports, comp reports and annual budget and any other reports deemed necessary by the outlets. Responsible to meet or exceed budgeted sales and profitability goals.
  • Monitors food cashier’s performance to ensure compliance with established policies and procedures overseeing follow-up work to ensure non-recurrence of cashier errors; works closely with business office and internal audit to ensure compliance.
  • Ensures monthly safety meetings are conducted and that recommendations are acted upon as appropriate. Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
  • Prepares and coordinates the periodical performance reviews of assigned personnel.
  • Recommends changes including hiring, promotion, demotion and release of personnel; coordinates scheduling of annual performance reviews.
  • Ensures that all menu items are consistently prepared to recipe specifications; utilizes food production and inventory tools available to support this responsibility.
  • Acquires and maintains a working knowledge of all recipes, products, and production procedures, keeping up with changes as they occur.
  • Ensures established food safety and sanitation standards are maintained.
  • Requisitions and acquires food and beverage product within established guidelines. Oversees storage and handling of food and beverage product to ensure optimum quality and freshness at all times.
  • Strikes a cost efficient balance between labor cost and quality production.
  • Monitors quality and appearance of all food and beverage product from the time it is received to the point of service, communicating any deviations to outlet food preparation supervisor.
  • Responds to guest comments in a constructive and positive manner, welcoming it as an opportunity to build guest count.  Educates and empowers subordinate supervisors to act in a similar capacity.
  • Ensures a safe and secure environment for associates and guests.
  • Consistently demonstrates high ethical standards, particularly with regard to those established by the Food and Beverage Department.
  • Acts immediately on all customer concerns to ensure that issues are promptly addressed and resolved to the guests’ satisfaction.
  • Provides training and recognition to employees at all levels and seeks to promote and maintain a team-oriented work environment.
  • Works within established guidelines and policies for training and development of associates.
  • Analyzes monthly operating statements, determining causes for any variances.  Manages operational expenses to maximize profit potential.
  • Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness.
  • Perform other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Education/Experience/Qualifications

  • Associates degree, preferably in hotel and/or restaurant management or a certificate from an accredited culinary arts school or the equivalent technical training in the food service industry may be substituted on a year-for-year basis or five years experience in restaurant/food service in a supervisory capacity.
  • Two years (or the equivalent) experience in purchasing, receiving, storage, cooking, and food preparation.
  • Preferred knowledge of upscale specialty Asian cuisine and culture.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.
  • Must obtain and maintain a ServSafe certification within 90 days of employment.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346

1-800-359-2464

429 Room Casino

www.sanmanuel.com

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!