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Cage Operations Technician

Posted April 7, 2021

San Manuel Casino
Highland, CA

About This Job


Reporting to the Cage Operations Supervisor, the Cage Operations Technician will perform preventative maintenance and will be responsible for troubleshooting on multi-functional kiosks, ATM machines, currency counters, bank issues, money carts, cabinets and other various equipment.

Essential Duties and Responsibilities

  • Completes electronic and mechanical repairs; responds to floor calls and completes multi-function kiosk customer claims.
  • Rebuilds, repairs and replaces multi-function kiosk hardware and software components.
  • Performs repairs of all electrical and mechanical components of required equipment.
  • Responsible for software updates and makes adjustments to internal settings on multi-function kiosks.
  • Complies with Cage Operations internal controls, company and departmental policies and procedures.
  • Responsible for reading and generating reports pertaining to Gaming Commission regulations.
  • Ensures internal controls are followed on the multi-function kiosks and follows notification protocol to access ports and software.
  • Investigates and generates reports on the malfunction of kiosks.  Summarizes the result of the investigation and technical actions taken on overage/shortage caused by a malfunction.
  • Maintains the security and accountability of company funds and all assets associated with the multi-function kiosk, ATM machines and bank issues.
  • Coordinates with various internal departments on the relocation/removal of multi-functional kiosks, ATM machines, bank issues and other equipment used by the department.
  • Assists vendors in the installation and maintenance on multi-function kiosks, ATM machines, currency counters, banks issues, and other equipment used by the department.
  • Assists in monitoring, maintaining and implementing network connectivity on multi-function kiosks and ATM machines.
  • Reports trends, problems, and concerns about technical and service issues.
  • Creates proper documentation and adequately prepares parts for repair; identifies components and parts that require vendor repair.
  • Maintains monthly inventory on parts and supplies.
  • Trains department staff on basic maintenance and operating instructions for multi-function kiosks, ATM machines, currency counters, bank issues and other department equipment.
  • Perform other duties as assigned to support the efficient operation of the department.



  • High school diploma or GED required.
  • Six (6) months of recent experience as Kiosks, ATM or Slot Technician or related technical experience preferred.
  • Must possess proficient computer skills with the ability to use Microsoft Office Suite (MS) (i.e. MS Word, Excel, and Outlook).
  • Must be able to use hand tools, power tools and air compressors.
  • Ability to read and comprehend performance charts and graphs to diagnose problems with multi-function kiosks.
  • Required to possess comprehensive knowledge of all Policy and Procedures governed by the Gaming Commission Regulations.
  • Strong technical, verbal and written communication skills with the ability to simplify terminology that a non-technical end user and/or senior executive can understand.
  • Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
  • Employee must have experience demonstrating the utmost discretion and confidentiality as they will have access to financial data.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!