Search 19,137 current hospitality jobs

Compliance Technician I

Posted April 7, 2021

San Manuel Casino
Highland, CA
Apply

About This Job

Description

Under the direction of the Gaming Technical Supervisor, the Gaming Compliance Technician I position will be responsible for regulating all gaming devices within the jurisdiction of the SMTGC; including slot machines, gaming peripherals, shuffling devices, electronic table games devices, promotional kiosks, cash dispensing units, server based games and gaming systems. The Gaming Compliance Technician I position will perform jackpot verifications, technical assessments, logic access and software inventory. They will also be responsible for monitoring the gaming floor which includes certifying gaming devices, performing technical analysis and taking regulatory action as necessary to maintain strong regulatory controls and compliance in the SMBMI’s Jurisdiction.

Essential Duties & Responsibilities

  • Ensure gaming devices available for commercial operation contain certified hardware and software with verified software installed.  Safeguard gaming devices by sealing secured area(s), confirm all locking mechanisms are engaged, and verify security sensor(s) are operating as the manufacturer designed.
  • Validate gaming devices and associated peripherals are set-up and operating appropriately including confirming the correct optioning, communication, paytable results, generation of accounting records, validation of currency and instruments, display of game rules, and input device labels match function.
  • Partner with the Gaming Operation and vendors to expedite gaming device projects, repairs, and investigations to find legitimate solutions for maintaining a fully operational gaming floor to support the Tribal Government’s economic development objective.  
  • Learn new technology, retain product knowledge, and maintain regulatory oversight of technology, software, diagnostic menus, game play, and platform features for all gaming products operating in the SMBMI Jurisdiction.
  • Observe and evaluate the Lead Slot Technicians, Cash Dispensing Unit Technicians, Slot Management, and licensed vendor technicians; ensure their actions are appropriate and prevent any influences on game integrity.
  • Respond to all jackpot winnings in excess of $100,000 within ten minutes; perform software verification and determine legitimacy of winnings without corrupting the evidence within 15 minutes.
  • Research, investigate and document any unauthorized changes, unusual trends, problems, revoked software and the overall maintenance condition of gaming devices; update the team on all new applicable information.
  • Perform technical investigations into suspected malfunctions or cheating activities related to gaming devices.
  • Seize gaming devices when necessary, taking care not to corrupt evidence or compromise the investigation; send devices to testing labs for independent forensics.
  • Review, examine, research and interpret technical standards, product manuals, certification letters, Probability Accounting Reports (PAR) sheets, game rules, product notices, revocation alerts, wiring diagrams and design schematics; utilize information to evaluate gaming devices in the SMBMI Jurisdiction for integrity, security and fairness.
  • Gather evidence and prepare technical assessment reports for regulatory hearings, civil cases or criminal prosecution.
  • Perform accurate technical analyses; produce reports detailing device behavior, technical functions and game rules in order to resolve patron disputes.
  • Monitor and interact with the Gaming Operation to ensure the gaming floor is operating according to established department policies and procedures; confirm that all SMTGC regulations and requirements are being satisfied.
  • Maintain accurate software inventories ensuring that physical counts mirror database records; identify quantities, locations, program numbers and installations.
  • Verify all software shipments; confirm quantities and program IDs match invoices and transfer documentation.
  • Validate that all gaming software and hardware is certified by a recognized and qualified test laboratory.
  • Assure that no gaming device is offered for play until satisfying all Tribal-State Compact and other regulatory requirements. Make recommendations for regulatory action or troubleshoot gaming devices as needed.
  • Verify and document the total number of Class III gaming devices to ensure compliance with the Tribal-State Compact limits.
  • Perform other duties as assigned to support the efficient operation of the department.

Requirements

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Bachelors Degree in Information Technology (IT) or Engineering and a minimum of one (1) year of hands-on experience in an IT, Gaming, Regulatory, or Engineering environment, or a minimum of three (3) years of hands-on experience in an IT, Gaming, Regulatory, or Engineering environment required.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement.
  • Experience in the gaming technology industry with advanced technical skills is highly preferred.
  • Basic proficiency in Microsoft Word, Excel, Power Point and Outlook required.
  • Advanced proficiency in internet research mandatory.
  • A+ or N+ certification preferred. 

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Apply

About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346

1-800-359-2464

429 Room Casino

www.sanmanuel.com

Follow us:

About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!