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Cage Operations Supervisor

Posted April 7, 2021

San Manuel Casino
Highland, CA

About This Job


Under the direction of the Cage Operations, the Cage Operations Supervisor is responsible for supervising the Lead Cashiers, Line Cashiers, Cage Support Cashiers, and Ticket Redemption Unit Technicians. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Essential Duties & Responsibilities

  • The number one duty in the Cage Operations Department is to give excellent Customer Service.
  • Maintains security and accountability of company funds.
  • Presents and conducts his/herself in a professional manner at all times, maintaining a high level of respect for the customer, co-workers, Supervisors and the Company.
  • Provides an orderly and positive working environment, with emphasis on open communication. Must conduct a daily uniform inspection.
  • Responsible for company assets within the designated cages on an assigned shift.
  • Ensures accuracy of all documents submitted by subordinate personnel.
  • Conducts the investigation of any overage/shortage error and makes necessary corrections when applicable. A discrepancy report must be forwarded to the Cage Operations Management summarizing the results of the investigation and the action taken, if any.
  • Coordinates with outside companies for maintenance of company owned machinery and other equipment.
  • Operates all computer-related equipment and also a ten-key adding machine.
  • Verifies various types of payouts.
  • Work all Cage Operations positions as needed.
  • Prepares staffing schedules for the cashiers. Approves days off, vacations and personal days. Follows up with paperwork to Management.
  • Monitors overtime, excessive tardiness/absenteeism of the Cage Operations Cashiers. Sends Cashiers home early when justifiable so as to offset overtime.
  • Remain open to learning and counseling (both technical and supervisory).
  • Prepare and conduct staff meetings.
  • Supervises cage cashiers to ensure their compliance with policies and procedures. Also informs cashiers of any and all changes in regards to policies and procedures.
  • Adheres strictly to all Gaming regulations.
  • Prepares bi-annual performance evaluations and reviews.  Approves and makes recommendations for subordinate evaluations
  • Attends bi-annual Title 31 training class. Maintains Title 31 compliance.
  • Attend and respond to initial customer concerns.
  • Interact with other departments floor personnel.
  • Perform other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



  • High School Diploma or GED required.
  • Minimum three (3) months management or supervisory experience and/or training in direct supervision of fifteen or more employees, cash control and protection of assets; or equivalent combination of education and experience.
  • Experience in credit operations helpful.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!