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Senior Executive Casino Host

Posted April 7, 2021

San Manuel Casino
Highland, CA
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About This Job

Description

Under the direction of Player Development Management, the Senior Executive Host will represent the casino through public relations and marketing efforts to acquire and retain premium VIP players. Senior Executive Hosts will be responsible for executing programs for recruitment of new players while creating brand awareness of San Manuel Casino (SMC) in the marketplace. The Senior Executive Host will build VIP player loyalty, using sales and marketing techniques that foster an exclusive client relationship and generate an acceptable margin of gaming revenue as determined by management. The Senior Executive Host will also use technological applications and devices to record player preferences and habits to meet sales goals and measurable objectives.

Essential Duties & Responsibilities

  • Interacts on a frequent basis with high-limit slot players and high-limit table games players to build and retain VIP player loyalty; leverages property amenities/programs to targeted players.
  • Maintains close communication with targeted guests through personal contact (telephone, email, in person, etc) to increase brand awareness, notify of upcoming events and promotions, external functions and special events to encourage trip frequency.
  • Meets and greets players on the casino floor, at special events and promotions; anticipates and responds to needs of targeted guests including arranging accommodations and amenities (shows, hotel, restaurant, transportation) to SMC and/or offsite events.
  • Attends events with assigned guests and maintains follow-up to ensure customer satisfaction.
  • Manages and tracks discretionary comps based on player account value according to established guidelines (i.e. State, Tribal, and local regulations).
  • Responsible for retention of existing guests and will assist in special services related to top tier players.
  • Meets or exceeds predetermined sales goals and measurable objectives established by management for monthly revenue generation.
  • Work effectively as a collaborative team player with other team members to meet sales target.
  • Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances.
  • Maintains thorough knowledge of monthly promotions to accommodate customer inquiries.
  • Maintains current knowledge of latest industry developments, current market trends and all on-property and competitor events.
  • Maintains confidentiality and security of all player accounts, files, records, and lists.
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest level of integrity and honesty.
  • Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
  • Recommends, as needed, improvements to facilities or services to ensure the success of guest programs.
  • Seeks direction from management to investigate, evaluate, and determine the financial stability of potential customers using all reliable sources available.
  • Assists with monthly/quarterly VIP parties and special events hosted by Casino Marketing.
  • Interact daily with Table Games, Slots, and F&B supervisory team to identify areas of opportunity and address areas of concern when necessary.
  • Perform other duties as assigned to support the efficient operation of the department.

Requirements

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Bachelors Degree in Hospitality, Marketing or related field highly preferred.
  • Minimum of ten (10) years experience in a Casino/Gaming, sales or marketing environment required.
  • Must possess drive to exceed revenue generation targets.
  • Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
  • May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have a valid drivers license with an acceptable driving record as determined by the companys insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346

1-800-359-2464

429 Room Casino

www.sanmanuel.com

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!