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Clerk-Reservations

Posted January 7, 2021

Costa Rica Marriott Hotel San Jose
Heredia, Costa Rica
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About This Job

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Costa Rica Marriott Hotel San Jose

700 meters west from Bridgestone/Firestone,La Ribera de Belen
Heredia
Costa Rica

506-2298 0000

299 Room Hotel

www.marriott.com

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Voted by Condé Nast as one of the best hotels in Central America and Mexico, the Marriott San Jose, Costa Rica Hotel is a beautiful colonial hacienda set on a 30 acre coffee plantation. With unique architecture and elegant antiques, this luxury hotel in San Jose features captivating grounds, exceptional service and a relaxing ambiance. Whether here for business or an adventurous Costa Rica ecotourism activity, enjoy magnificent natural attractions such as volcanoes, rainforest trails and canopy tours. Experience fine dining, exquisite tapas and wines at La Isabela, known as one of the best restaurants in San Jose. Swim in our two outdoor pools or pamper yourself at our coffee inspired Kuö Spa. For Costa Rica meetings, incentive groups or social events, the hotel offers 11,350 sq-ft of versatile function space, professional meeting planners and superb catering. Enjoy the splendor of this country and be assured that the Marriott San Jose hotel has everything needed for the perfect Costa Rica vacation