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Front Office Manager

Posted February 9, 2021

Park Hyatt Toronto
Toronto, ON, Canada

About This Job



We are looking for a bright, energetic, motivational leader who will be responsible for delivering the brand promise by managing the Front Office operations in the hotel, including: Front Desk, Guest Services and Concierge. You will have a major role in delivering a seamless and memorable guest experience in the hotel and a strong accountability for key guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

Responsible for short and long term planning and the management of the hotel’s Front Office operations

- Develop and recommend the budget, labor cost plans and objectives

- Maintain guest room inventory

- Perform all tasks of a Front Office colleague as needed to facilitate service

- Ensure all operations and cash handling are done per policies and procedures

- Maintain excellent communication with the housekeeping department

- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

- Analyze, investigate, and resolve guest complaints

- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

- Insures proper staffing levels for customer service goals

- Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch.



- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

- 4 years or more of progressive hotel Rooms Management experience

- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

- Clear concise written and verbal communication skills in English - Must be proficient in Microsoft Word and Excel - Must have excellent organizational, interpersonal and administrative skills


About this Employer

Park Hyatt Toronto

4 Avenue Road
Toronto, ON M5R 2E8

(416) 925-1234

219 Room Hotel

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Luxury Toronto Hotel - Park Hyatt Toronto Yorkville
Park Hyatt Toronto, is undergoing an exciting evolution and transformation culminating in the debut of a spectacularly reinvented Park Hyatt Toronto Early 2021. This expansive renovation and the hotel’s design plans include a significant reconstruction, resulting in a re-invented Park Hyatt luxury hotel with 219 guestrooms including 40 well-appointed suites, a new 6,146 square foot ballroom, The Residence Meeting space, as well as a fully refurbished Stillwater Spa, lobby restaurant and 17th floor cocktail bar. The new design incorporates all of Park Hyatt amenities and services offered today.

Recent accolades for our luxury Toronto hotel include:
  • To be determined post opening

Cristina Velez, Director of Human Resources,