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Spa Guest Experience Expert (AWAY Spa)

Posted February 7, 2021

W South Beach
Miami Beach, FL
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About This Job

JOB SUMMARY

Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

W South Beach

2201 Collins Avenue
Miami Beach, FL 33139

(305) 938-3000

325 Room Hotel

www.starwoodhotels.com

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Just steps away from the Atlantic Ocean, W South Beach offers a cutting-edge oasis in the cosmopolitan heart of South Beach. Iconic design and swaying palms set the stage for an unforgettable experience, where the pulsating worlds of music, fashion and design meet contemporary luxury. Swing open the guest room door to discover the largest guest rooms in South Beach, each room boasting its own private balcony and striking ocean views, unlike any other hotel in South Beach. The signature Whatever/Whenever team is at each guest’s service to provide whatever, whenever. Residences and guest rooms range in size from 574-square-feet to more than 3,000-square-feet with nine-foot ceilings and expansive glass balconies that allow for unparalleled views of South Beach and the glistening Atlantic Ocean.