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Front Desk Agent

Posted January 8, 2021

Hilton Garden Inn Tysons Corner
Vienna, VA
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About This Job

Efficiently, courteously, and expediently welcome, handle check in, check out, and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard required. Efficiently and courteously provide cashiering related service. Efficiently and courteously provide information and maintain excellent relations at all times.

What you will be doing

  • Welcome guest upon arrival and check-in according to established standards and procedures.
  • To handle all keys, mail, telephone, messages, and other items for guests as requested.
  • To provide information and to assist all guests
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • To take reservations at the counter when the reservation department is closed.
  • To assign room and prepare keys for all arriving guests and groups.
  • Maintain excellent guest relations with in house guests at all times.
  • Post all charges without delay and update the folios.
  • Balance credit cards, charges, and cash.
  • Project a courteous and hospitable attitude at all times.
  • Be familiar with all room types, and rates in the hotel and upsell.
  • Handle guest complaints promptly.
  • Know guest room security, emergency, and fire procedures.
  • Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested.
  • To keep Personal Grooming at the highest standard.

Education and Experience: 

  • Previous experience in a similar customer service position is required.
  • Position requires a varied work schedule that may include evenings, nights, and weekends.
  • Computer skills.
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About this Employer

Hilton Garden Inn Tysons Corner

8301 Boone Blvd
Vienna, VA 22182

Telephone (703) 760-9777
Reservations (703) 760-9777

Warm hospitality at our Tysons Corner hotel

Welcome to Hilton Garden Inn Tysons Corner, which is set in the heart of Tysons Corner—one of the DC area's most vibrant districts. Located just off the Capital Beltway I-495, this Tysons Corner hotel is within 20 minutes of Washington Dulles International Airport (IAD) and less than 25 minutes from the attractions of downtown Washington, DC. We are near the Metro Silver Line, which runs through Greensboro and the Tysons Corner Station.

Discover superb shopping at Tysons Corner Center with stores including Bloomingdale’s, Armani, Nordstrom and American Girl. Work smart in our complimentary 24-hour business center or from your room with complimentary WiFi access throughout our Tysons Corner, VA hotel.