Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest.  

The Event Services Manager will effectively and proactively manage and monitor the daily functions of the Event Services department. This role will work closely with other departments to ensure a seamless guest experience.

 Duties:

• Supports and Manages the Events Department while working closely with the Food and Beverage team and other hotel departments 
• Supervise, Empower, Lead, Coach and Motivate colleagues
• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys
•  Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining the highest standards of food, beverage and meeting specifications
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage
• Responsible for maintaining a high energy, positive, professional appearance
• Responsible for developing innovative and creative décor for Banquet function space
• Responsible for short and long term banquet functions in the front and back of the house
• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
• Administrative tasks will include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions
• Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with all Health and Safety standards regulations and Hyatt Corporate standards
• Ability to develop ideas for special events and holiday functions

Qualifications

• Requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Luxury Hotel experience and a thorough understanding of all levels of banquet service
• Previous experience as an Event Services Manager/Assistant or Event Services Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer
• Effective in providing exceptional customer service