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Night Auditor Part-Time

Posted February 23, 2021

DoubleTree Resort by Hilton Hotel Lancaster
Lancaster, PA
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We Create Great Experiences! Come Join Our TEAM! We value and take care of our Team Members and provide a safe and friendly environment in which to work.

About This Job

Do you enjoy being active, having fun, being part of an award-winning team/company? If you do then we are looking for you!

Be part of team that creates a clean, safe, and welcoming environment for our guests! We meet and exceed all COVID guidelines to keep you safe!

Essential Duties and Responsibilities include the following:

  • Greets registers and assigns rooms, keys and gives out formation on room location/directions.
  • Answers inquiries pertaining to hotel services; shopping, dining, entertainment, travel, transportation, and tours, make reservations, arrange pickup/delivery to train station at the request of the Guest, and sell seasonal tickets when available i.e. Hershey Park, etc.
  • Supplies information to callers and records messages.
  • Answer telephone calls promptly, politely in accordance with the Hilton Brand Standards, and transmits and receives telephone messages.
  • Completes Daily Shift Checklist, keeps records of room availability and Guest’s accounts.
  • Responsible for maintaining accurate Front Desk cash drawers/posts charges such as room, sundry items, fax, copy, and telephone. Computes bill, collects payment and makes changes for Guests. Deposits Guest’s valuables in a safe deposit box at their request.
  • Records and delivers all wake up calls.
  • Operates paging system to relay in-house announcement or call individuals to phone
  • Drives a company van as needed.
  • Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
  • Attending to Guest needs
    Education and/or Experience 
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    Certifications, Licenses, Registrations
    CPR Certification preferred but will train
    Hilton Brand Training required upon hire RAMP Certified as per Hilton’s Standards
    Valid PA Driver’s License

Benefits at Willow Valley, a local Lancaster County company

  • PT/FT benefits include Hilton team member travel program which provides hotel discounts around the world!
  • Excellent benefits including medical, dental, and vision for full-time team members. Dental and vision available for part-time team members. Vacation for full-time team members
  • 401(k) Retirement Plan with a company match
  • Fun working environment!
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About this Employer

DoubleTree Resort by Hilton Hotel Lancaster

2400 Willow Street Pike
Lancaster, PA 17602

(717) 464-2711

185 Room Resort

doubletree3.hilton.com

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Our Hotel

Doubletree Resort at Willow Valley is part of an extraordinary third-generation family business built in the heart of scenic Lancaster County, Pennsylvania. In 1965, the Thomas family set out to create a way of working and living based on treating everyone with the kindness and generosity of family, living out the tenets of their faith.

The Doubletree commitment to providing every guest a warm and sincere welcome, as represented by the signature Doubletree Chocolate Chip Cookie, is a perfect fit with the Willow Valley’s culture of warmth and hospitality. This caring attitude is appreciated by visitors from around the country as well as local residents, and the Thomas family is an active part of the Lancaster community.

DoubleTree by Hilton Mission

At DoubleTree, service is more than just giving guests a quick and efficient check-in and a clean room. DoubleTree is committed to providing more than what guests expect and strives to differentiate its services from competitors when travelers stay at any DoubleTree across the globe.

We call this a Culture of CARE

Caring
Attentive
Responsive
Empowered

It’s Doubletree’s commitment to total service quality. The CARE concept grew out of the belief that if you treat guests and team members with CARE, they’ll stay with you.