Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Treat yourself to 5-star elegance at the Courtyard Marriott Agra. Completely new and ideally located near the Taj Mahal and other renowned India attractions, our hotel is ideal for a business trip or a relaxing getaway. Our spacious rooms and suites are among the largest in Agra and offer 5-star amenities like high-speed Internet, luxury bedding, and flat-screen TVs. Guests staying at the hotel don't have to look far for great dining, thanks to our four-on-site options. Sample from the delicious buffet at MoMo Cafe, or MoMo to Go. Enjoy succulent Indian barbecue at ANISE or innovative cocktails at Onyx Bar. Meetings and events at the hotel are extraordinary; our expansive outdoor lawn provides a beautiful backdrop for outdoor weddings, our indoor venues are as versatile as they are elegant. Stay fit with our fully-equipped gym, an outdoor pool and a spa. There is an Entertainment zone for unlimited fun. And for those looking to explore, Agra's most exciting attractions are just minutes from our doorstep.