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Reservations Clerk

Posted January 8, 2021

The St. Regis Bal Harbour Resort
Bal Harbour - Miami Beach, FL
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About This Job

JOB SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Bal Harbour Resort

9703 Collins Avenue
Bal Harbour - Miami Beach, FL 33154

(305) 993-3300

216 Room Hotel

www.marriott.com

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Our Hotel

Experience a distinctive stay in your exquisitely appointed sanctuary at The St. Regis Bal Harbour Resort. Rising 27 stories above the white sandy beaches of Miami and situated at the intersection of art, fashion and design, our Bal Harbour hotel offers an unrivaled experience worthy of the prestigious Forbes Five-Star and AAA Five-Diamond ratings. Step into spacious guest rooms and suites with direct ocean views from expansive balconies. Then, luxuriate in superb amenities including a 14,000-square-foot Remède Spa, Oceanfront Day Villas and gourmet dining options. An oasis of pampering and privilege at the northern tip of Miami Beach, Bal Harbour is one of the most distinguished addresses in South Florida and has long been a favorite destination for jet-setting travelers worldwide.