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Lead Gallery Host

Posted January 9, 2021

Hyatt Place Des Moines/Downtown
Des Moines, IA
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About This Job

*Lead Role***

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hyatt Place Des Moines/Downtown

418 6th Avenue
Des Moines, IA 50309

(515) 282-5555

Our Hotel

Hyatt Place Des Moines/Downtown is located in historic Downtown Des Moines and only minutes away from the Des Moines International Airport. Excellent service combined with all the conveniences and amenities one could want, sets Hyatt Place apart from other hotels in Downtown. Des Moines features four miles of climate-controlled skywalk connecting the hotel to event centers, shopping, dining and major businesses located in buildings such as the Ruan Center, 801 Grand/Principal Tower, EMC Insurance Building, Bank of America Building and Hub Tower among many. 

Visit the Court Avenue District for dinner, see a Broadway show at the Civic Center or stay into the evening to enjoy a variety of entertainment and nightlife. Wells Fargo Arena, Hy-Vee Hall, Polk County Convention Center and Veteran’s Memorial Auditorium are easily accessible via the skywalk or shuttle. For the family, Iowa’s famous State Fair, Science Center and IMAX theatre, Principal Park where the Iowa Cubs play and the State Capitol Building are just minutes away.