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Housekeeping Supervisor

Posted January 10, 2021

Hyatt House Atlanta Perimeter Center
Sandy Springs, GA
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Legacy Ventures Hotels has an exciting opportunity for an experienced Housekeeping Supervisor to open a brand-new property! The perfect candidate will have strong organizational skills and a track record of driving top cleanliness results as well as delivering compassionate, proactive and impeccable

About This Job

Company Overview: The 186-room Hyatt House Atlanta / Perimeter Center, located at the corner of Peachtree Dunwoody Road and Lake Hearn Drive in Sandy Springs, will open in early spring 2021. This $46 million extended stay hotel will be the only lodging facility within Atlanta’s central perimeter medical district.

The Hyatt House is part of the Peachtree Dunwoody Pavilion 20-acre office park. The park is under redevelopment with the addition of multifamily, retail and additional office uses. Peachtree Dunwoody Pavilion’s location provides direct access to Georgia 400, I-285, the MARTA Medical Center rail station and the Perimeter Center Parkway fly-over bridge.


Summary:  Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned by a supervisor as needed.

  • Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
  • Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
  • Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. 
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. 
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. 
  • Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. 
  • Respond to guest requests, concerns and problems to ensure guest satisfaction. 
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.      
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
  • Must have exceptional customer service skills
  • Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
  • Ability to work well in a team environment
  • Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
  • Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: High school diploma or general education degree (GED) preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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About this Employer

Hyatt House Atlanta Perimeter Center

5875 Peachtree Dunwoody Rd.
Sandy Springs, GA 30342

186 Room Hotel

lvmgt.com

Legacy Ventures is developing a 186-room Hyatt House near Sandy Springs’ “Pill Hill” and its cluster of hospitals. Opening in 2021, the hotel will include 2,500 SF of meeting space, a pool, and a fitness center. The hotel will be managed by Legacy Ventures.