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Housekeeping Supervisor

Posted January 10, 2021

Residence Inn by Marriott Columbus Airport
Columbus, OH

About This Job

Position Summary:


We seek a positive, service-oriented, energetic and self-motivated Housekeeping Supervisor to join our team.   The Housekeeping Supervisor will report to the Executive Housekeeper and will work closely with the hotel’s housekeeping and guest front office departments. This position is responsible for coaching, training and leading the housekeeping team members in the details of their work.  The individual will be responsible for inspecting rooms, training staff, assisting with inventory, coordinating expected arrivals/departures with Front Desk, and verifying daily room cleanings.  He or she needs to be able to observe performance, provides positive reinforcement and encourage improvement.  

Responsibilities include but are not limited to:


  • The candidate must have a high level of energy and commitment to the hotel business 
  • Ensure that every effort is made to create a great experience for every guest 
  • Effectively lead, teach and continually train your team 
  • Effectively deal with internal and external customers with the highest level of professionalism 
  • Follow and enforce hotel policies and procedures 
  • Manage and resolve all guest complaints in a timely, professional and courteous manner 
  • Train and lead your team to achieve highest guests satisfaction 
  • Attend to daily operational requirements of the Housekeeping department including pre-shifts   & team meetings 
  • Initiate and monitor shift checklists for proper completion of tasks 
  • Respond to all guest needs and requests in a timely manner 
  • Maintain a high level of professional appearance and demeanor of the staff
  • Create courteous, friendly, professional and training focused work environment
  • Inspect all rooms and public areas



Minimum Requirements




  • Must be able to speak, read, write and understand the primary language(s) used in the workplace. Both English & Spanish skills preferred.
  • Requires good communication skills, both verbal and written. 
  • Must be able to lift up to 20 pounds occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • High school or equivalent education required or equivalent combination of education and experience.
  • Previous housekeeping experience required 
  • Must be able to work weekends and holidays 
  • Positive attitude and ability to deal with wide variety of people 
  • Excellent time management skills 
  • Willing to clean rooms when required 



First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.




About this Employer

Residence Inn by Marriott Columbus Airport

4294 International Gateway
Columbus, OH 43219

122 Room Extended Stay

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Welcome to a place that feels like home at the new Residence Inn Columbus Airport. Conveniently located on airport property and just five miles from the Easton Town Center, our Columbus hotel gives you a place to call your own, whether visiting for business or leisure. Enjoy complimentary shuttle service to and from John Glenn Columbus International Airport (CMH) and within a 5-mile radius of the hotel. Our pet-friendly, all-suite property features spacious studios and one-bedroom suites with full kitchens, abundant amenities and separate spaces to eat, sleep and relax - perfect for extended stays. Give us your grocery list before you head out for the day, and we’ll stock the fridge by the time you return. Then join us for food, drinks and conversation at RI Mix on select weekday nights. With inspiring outdoor spaces, a complimentary hot breakfast, free Wi-Fi, indoor pool and fitness center, you’ll find all the conveniences you need to thrive.