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Front Desk Agent

Posted January 11, 2021

Residence Inn by Marriott Providence Downtown
Providence, RI
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Do you love helping people and are looking to kickstart your career in hospitality? Residence Inn Providence Downtown is now hiring Front Desk Agents!

About This Job

What you will be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
  • Accommodate special requests when possible.
  • Collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
  • Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • Process check-outs.
  • Cancel room reservations according to policies and procedures.
  • On time and at work when scheduled and in proper uniform.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Other duties and tasks as requested by management.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Qualifications:
    • Requires both AM and PM availability
    • Hotel Front Desk Experience preferred
    • Display consistent professionalism with effective listening and communication skills
    • Excellent customer service skills

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurance
  • Supplemental Life Insurance
  • 401(k) Retirement Plan
  • Identity Theft Protection
  • Paid time off
  • AMAZING HOTEL DISCOUNTS
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About this Employer

Residence Inn by Marriott Providence Downtown

100 Sabin Street
Providence, RI 02903

(401) 279-8008

176 Room Extended Stay

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Whether travelers are with us for a few days, a few weeks or a few months, their daily routine matters. Guests will thrive at Residence Inn with the conveniences they need. Our downtown hotel is wired with free, high-speed internet for connecting to work and the outside world. To start mornings off right, we serve a complimentary hotel breakfast at our modern American restaurant, followed later on by evening social hours as the day's grand finale. Additional thoughtful amenities include a fitness center, meeting room and fresh coffee always brewing in the lobby. For relaxing and unwinding when guests want, we offer spacious studio, and one-bedroom suites with separate living and sleeping areas, featuring a fully equipped kitchen ready to prepare favorite dishes from the groceries delivered by our free delivery service. At Residence Inn, we'll make sure our guests thrive during their Providence stay.