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Front Desk Agent (Host)

Posted January 11, 2021

Hotel Drisco
San Francisco, CA
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Elegant SF Pacific Heights Luxury Boutique Hotel seeks Entry Level Front Desk Host/Concierge

About This Job

San Francisco Luxury Hotel Seeks ENTRY LEVEL Front Desk Agent (Host), Full-Time, Pacific Heights

Job Title:      Front Desk Host                              FLSA Status: Non-exempt

Department: Front Desk                                       Prepared By: John Spear, General Manager

Reports To:  Operations Manager                       Prepared Date: June, 2019


ABOUT THIS OPPORTUNITY

This entry level position is an ideal opportunity for someone with excellent interpersonal skills to begin a career in hospitality. Prior experience working in hotels is not a requirement. The successful candidate will be driven by a desire to help others, to create memorable moments for guests, and to genuinely enjoy interacting with all types of individuals and personalities.


ABOUT THE FRONT DESK HOST POSITION

The Front Desk Host is an ambassador for the Hotel Drisco, and for San Francisco. The Host will be an exceptionally friendly individual who enjoys engaging people in conversation and serving as an advocate for the guests' needs. A partial list of additional responsibilities is listed below.


ABOUT THE HOTEL DRISCO & WOODSIDE HOTELS

The Hotel Drisco is the premier luxury boutique hotel in San Francisco, renowned for its traditional elegance and highly attentive service. In January 2019 we were named one of the top 25 hotels in the United States by TripAdvisor, and in 2018 we were named one of the top 100 hotels in the world by Fodor's Travel Guides. Located on Pacific Avenue atop San Francisco's charming Pacific Heights neighborhood, and with only 48 rooms, a stay at the Hotel Drisco is an intimate and highly personalized experience. The hotel is a short walk from sweeping views of the Golden Gate, the rugged beauty of the Presidio and the sophistication of world class restaurants and shopping boutiques along Sacramento, Fillmore and Union Streets.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet all guests as they arrive at the hotel, perform check-in formalities, explain the many services and facilities of the hotel, expertly tailoring the subject matter and amount of detail to the perceived level of interest of the guest.

Answer phones, take reservations, and serve as a focal point of communications for all departments and employees within the hotel.

Perform check-out formalities, deftly assessing the level of satisfaction the guest experienced during their stay and following up personally with any necessary service recovery.

Provide expert concierge assistance to guests regarding where to dine, attractions to visit, driving/walking directions, weather, special events, etc.

All other duties as assigned by the Operations Manager and/or the General Manager.


BENEFITS

Complimentary stays in the hotel, and highly discounted stays for friends and family.

Partnership with Woodside Hotel Group and highly discounted hotel stays, food & beverage and spa treatments at all Woodside Hotels.

Complimentary neighborhood parking.

Pay commensurate with education and experience.


QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Communicates effectively in English, both verbally and in writing, with the public and other team members.

Experienced with inputting and retrieving information from a computer system.

Ability to move elegantly through a crowded room and work in a fast-paced environment.

Excellent organizational skills.

Maintains excellent relationships with colleagues, managers and employees in other departments.

Effectively manages guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions.

Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedure manuals.

Meets legal age requirements for the position.


EDUCATION and/or EXPERIENCE

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. A high school diploma is preferred.

Versatility, flexibility, and an ability to excel in a constantly changing environment.

Ability to manage priorities and workflow.

Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness.

Demonstrated conflict resolution, problem solving and decision-making skills.

Professional appearance and demeanor.


COMPUTER SKILLS

Demonstrated computer proficiency within a Windows environment including Word, Excel, Outlook, and Internet.


CERTIFICATES LICENSES & REGISTRATIONS

A valid driver's license is preferred but not required.


OTHER

The Front Desk Host will be required to work 40 hours per week, including weekend shifts. Precise working hours are subject to change based on the needs of the Hotel. This position reports directly to the Operations Manager.

The Hotel Drisco is proud to be part of the Woodside Hotels family -- Great People. Great Hotels. Since 1972 Woodside Hotels has welcomed guests with genuine and gracious hospitality. Through the dedicated and coordinated efforts of many, we have provided the setting for countless special experiences and created thousands of satisfied customers. Embracing the independent and entrepreneurial spirit of our company's founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.

This job description in no way states or implies that these are the only duties to be performed by the Front Desk Host. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Regular attendance in conformance with Hotel Drisco standards, which may be established/changed by the hotel from time to time, is a requirement of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel Drisco. Upon employment, all employees are required to fully comply with the Hotel Drisco rules and regulations for the safe and efficient operation of the facility.


John Spear

General Manager

Hotel Drisco

San Francisco

415-346-2880

compensation: Based on Qualifications

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About this Employer

Hotel Drisco

2901 Pacific Avenue
San Francisco, CA 94115

(415) 346-2880

48 Room Hotel

www.hoteldrisco.com

About us


The Hotel Drisco is the premier luxury boutique hotel in San Francisco, renowned for its traditional elegance and highly attentive service.  In January 2019 we were named one of the top 25 hotels in the United States by TripAdvisor, and in 2018 we were named one of the top 100 hotels in the world by Fodor's Travel Guides.  Located on Pacific Avenue atop San Francisco's charming Pacific Heights neighborhood, and with only 48 rooms, a stay at the Hotel Drisco is an intimate and highly personalized experience.  The hotel is a short walk from sweeping views of the Golden Gate, the rugged beauty of the Presidio and the sophistication of world class restaurants and shopping boutiques along Sacramento, Fillmore and Union Streets.  

We Have A Fresh New Face

As of the Summer of 2017, The Hotel Drisco completed an extensive renovation. For new comers or our loyal guests, we welcome you with the same local character, relaxed ambiance, with beautifully appointed rooms atop San Francisco's charming Pacific Heights neighborhood. The scope of our renovation included all guestrooms and bathrooms, the Dining Room, a new elevator, innovative and efficient radiant heating/cooling system, and many more smaller touches.

Careers

Benefits

We offer market-leading wages and competitive benefit programs to ensure that our associates are well taken care of and feel supported by us. Our hotel job benefit programs include:

  • Comprehensive medical benefits with a broad-based provider network so that you can choose the plan that works best for you. Plans include medical, dental and vision insurance options.
  • 401(k) retirement savings plans with employer matching, so you can plan for your retirement.
  • Paid vacation time eligibility (after an introductory period).
  • Discounted stays at all Woodside Hotels affiliated properties, restaurants and spas.
Why Work Here?
  • We foster an environment where you can grow and develop personally and professionally; it’s not just another hotel job.
  • You are empowered to do what matters and to solve problems.
  • You can be a part of a highly functioning team surrounded by some of the best hospitality professionals.
  • Associates at all levels of the company live by the Woodside Spirit.
  • We value open and honest communication at all levels of the hotel, and our General Managers and company executives have an open door policy.
  • Our hotels and restaurants serve very special, kind and interesting guests. And that makes life interesting.
  • We are fun-loving people… come have fun with us!
  • People get hired for who they are, not just what they have done.
  • We are a collection of smaller hotel, but large in spirit, creativity and sense of ownership.
  • Everyone’s ideas are encouraged and welcomed.
  • It’s rare to find such a passionate group of people all working together toward a common goal.
  • We take immense pride in our products and services.
  • Our hotels are civic leaders in their community, and it feels good to do good.
  • Our hotels and restaurants are top-rated in our markets (go ahead, look us up on TripAdvisor.com and see what our guests have to say about us), and it’s fun to work with the best.