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Reservations Agent

Posted February 11, 2021

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates

About This Job


A Reservations Agent for the Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.


What will I be doing?

As a Reservations Agent for the Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering excellent customer service, options and other solutions to meet Guest's needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.

  • Complete room reservations while using the OnQ property management system. 

  • Accept and deliver messages promptly and correctly for both Guests and management.

  • Ensure wake-up calls are scheduled and taken place at the correct time. 

  • Respond positively to sales inquiries to develop future sales leads.

  • Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.

  • Demonstrate knowledge of the hotel facilities and on-going promotions and use up-selling techniques to promote these offerings when appropriate. 

  • Handle emergency calls immediately and relay comprehensive and accurate information.

  • Provide prompt and efficient service while maintaining the hotels brand standards.


What are we looking for?

A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:

  • Previous experience working as a Reservations Agent. 

  • A passion for delivering great customer service.

  • A highly professional telephone manner and excellent communication skills.

  • Outstanding administration and organizational skills.

  • Very good computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities:

  • Arabic speaking skills. 

  • OnQ experience.

  • Luxury hospitality experience in a similar role.


What will it be like to work for Waldorf Astoria Hotels & Resorts?


Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!



About this Employer

Waldorf Astoria Dubai International Financial Centre

Dubai, Financial Centre
United Arab Emirates

247 Room Hotel

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Opening Soon!

Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.