Description

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.  Long considered to be one of the most venerable sites in Toronto, and one of the most iconic addresses, Park Hyatt Toronto is rooted in creating a true sense of place by connecting the iconic experience with Canada’s undeniable beauty.   The essence of Canada’s landscapes and diverse seasons are modernized throughout every area of the hotel and enhance the guest’s journey as they move from public spaces to intimate guestrooms and residences. Bespoke details such as carpet designs informed by autumn leaves, and Canadian-stone performing as expressive accents.

The Event Planning Manager's primary focus is servicing Sales bookings. This position acts as the liaison between Clients and Event Planners and the hotel Operational departments.

Responsibilities include: administering the Sales agreement, detailing all Food & Beverage, Room setup, and A/V needs, as well as managing room blocks, billing and final review.

Event Planning Managers also act as an on-site contact and support operational departments to ensure a high-level execution of all events.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.  This is the Hyatt Touch.

Qualifications

• A minimum of 2-3 years of hotel event sales/event planning or comparable experience servicing Financial, Medical and Entertainment markets, Local Corporate, Sports Teams, Multi-Day Conferences and Social/Weddings. 
• Understanding of the luxury market, with a strong desire for service excellence and providing unique, interesting and impactful experiences
• A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills, combined with polished presentation skills and a high level of creativity, innovation and problem-solving ability required.
• High level commitment to service & experience excellence, in conjunction with robust team-work and leadership skills.
• Must be proficient in general computer knowledge, including experience with floor plan and event planning software.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment, with the ability to be strategic, responsive and effective managing change.
• Support of the Sales Department with initial sites and contract negotiation, as well as act as the primary Client contact upon contracting and take the lead on all planning and oversee in-house programs as well as lead pre- and post-conference meetings.
• Strong food and beverage knowledge, with the ability to customize to accommodate client preferences and budget
• Ability to monitor Client budgets, balanced with a pro-active approach to secure additional opportunities to build revenue from contracted levels
• Responsible to monitor & manage contracted guest rooms, as well as communicate with and counsel Client/s on room pick-up, cut-off dates, attrition and other related matters.

Expert Communicators: Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Collaborative and works well as an individual and within a team environment. Ability to confidently engage and meet with both in person, via phone and Zoom/Teams. Comfortable presenting to executive level contacts in small and large group settings.

Problem Solvers and Decision Makers: Identifies and understands issues, problems, and opportunities; evaluate alternatives and solutions, comfortable making and taking responsibility for decisions.  Goal oriented and comfortable with quotas with the ability to prioritize, organize and exceed benchmarks. 

Relationship Builders:  Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting customer relationships. Ability to confidently engage and meet with both in person, over the phone and via Zoom/Teams. Comfortable presenting to executive level contacts in small and large group settings.

Strong analytically: Requirement to understand key business indicators and competitive trends and develop approaches to these challenges.  Excellent organizational and planning skills required.