Posted January 12, 2021Trump International Beach Resort
This position will supervise and will assist the Rooms Division manager to lead hotel operations including housekeeping and front desk in a manner that meets or exceeds company standards for guest service and satisfaction, team member morale, business needs/demands, product quality, and quality assurance. The supervisor must also ensure the quality of service in all guest and team interactions in order to provide the highest level of guest satisfaction and guest retention. This leader will further ensure that the highest level of room cleanliness & service is consistently delivered in order to provide the best possible guest experience for all hotel guests. This position will emulate a positive, upbeat, and heartfelt demeanor in order to deliver memorable and rewarding experiences. This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.
Essential Duties & Responsibilities
Qualified candidates must have a minimum of three (3) years of hotel and/or hospitality experience required and two (2) years prior experience in supervisory/management. Additionally, qualified candidates will have three (3) years of experience resolving guest and team complaints and issues. One year experience coaching and delivering coaching to team members is preferred. Candidate must be available to work all shifts and all days including weekends, overnights and holidays Requires good math skills, money handling skills, and excellent communication skills. Thriving in a fast-paced and stressful environment as well as balancing multiple priorities and deadlines with frequent interruptions is a must. Strong attention to detail, the ability to communicate effectively, and ability to lead are all a must. Need to have the ability to solve problems and find solutions under pressure and be able to work a flexible schedule including weekends and holidays.
Skills and Abilities
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 75+ pound
To perform the job successfully, an individual should demonstrate the following competencies:
BA/BS 4-5-year degree in hospitality or business or foreign equivalency.
Skills and Abilities
Trump International Beach Resort is an independently-owned hotel that carries the trusted Trump name. Our Sunny Isles Beach hotel masterpiece, which was created by Donald Trump and Dezer Properties, serves as a striking landmark of one of Miami's best hotels amidst the white sands of Sunny Isles Beach. Our hotel, now in its seventh year of operation, celebrates diverse cultures with team members who have joined us from over 44 countries around the world.
Located just north of Miami Beach in Sunny Isles Beach, our resort features a private and pristine beachfront; a delightful grotto-style pool complex with two pools, fountains, waterfalls, and cabanas; 390 oversized guest rooms and suites with private balconies and spectacular views of the Atlantic Ocean or Intracoastal Waterway; a full-service spa and fitness center; two restaurants; three lounges; tennis, a business center; and 22,000 square feet of meeting and banquet space.
We have a commitment to personal service to create unique memorable experiences for our guests within a carefree tropical oasis of pampering and palm trees. Guests can relax and rejuvenate with a soothing massage in a private oceanfront cabana; dine at the fabulous Neomi's; fall into a chaise lounge at the grotto-style pool; unwind to breathtaking views of the ocean and Intracoastal Waterway from a private balcony; shop on site and at nearby boutiques that rival those of the world's fashion centers; or spend a relaxing day at our beach.
Our team members have one common goal: to create a world of difference for our resort guests. There is no shortage of indulgences at Trump International Beach Resort and our team members ensure that guests will be taken care of by the most attentive staff in the Miami area. By providing your own personal touch and allowing our guests to make the most of their stay, you can help turn everyday moments into lifelong memories.
The team members at Trump International Beach Resort are the foundation of our reputation for quality and service excellence. It is their passion for hospitality and their drive for over-the-top service that enable us to make "a world of difference" for our guests and for each other throughout our work-day.
With such a special mission to fulfill, it's extremely important that we make every touch point with our guests and every interaction with our team members truly matter. The ability to turn individual moments into memories doesn't come without a willingness to go above and beyond the call of duty. Our team members not only do that, but do it with a smile.
We pride ourselves on being a diverse company that focuses on inclusion. As an employee, we encourage you to become empowered to make decisions that are in the best interest of our guests and our property.
Because we're an independently-operated resort, we're able to improve upon our day-to-day operations in a streamlined fashion. This is a type of job where you can have fun every single day and truly make a difference in the lives of our hotel guests and your fellow team members.
If you are energetic, passionate about hospitality, and want to make a difference and connect with others, then you'll do well at Trump International Beach Resort. You should be strongly driven by our goal of creating unique memorable experiences that make a world of difference for our guests.