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Hotel Front Desk Agent

Posted January 12, 2021

Holiday Inn Express Tempe
Tempe, AZ
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Hotel Front Desk Agent - Full Time, weekends required

About This Job

JOB DESCRIPTION – FRONT DESK AGENT

This role is a combination of 3-11 and 7-3 shifts, 40 hours per week.

REPORTS TO:

General Manager

REQUIRED TRAINING/

EDUCATION/EXPERIENCE:

High School Diploma or equivalent.  Prior guest service experience desirable. Neat, clean person with strong desire to serve people.

MINIMUM QUALIFICATIONS:

Good communication and interpersonal skills.

Must have command of the English language

Must be able to work flexible days and hours, including weekends and holidays.

Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.

Must be able to work with minimal supervision.

Able to stand for 8 hours.

Able to lift 35 pounds

Able to perform tasks several tasks simultaneously.

Good hearing and vision with or without corrective lenses.


RESPONSIBILITIES/DUTIES:


Possesses knowledge of all hotel services.

Greets guests courteously and registers guests into the hotel.

Possesses knowledge of reservation and billing systems.

Maintains and controls room inventory and availability.

Possesses knowledge of hotel credit policies.

Possesses knowledge of hotel products, rates, and special programs.

Distributes guests' mail and packages.

Possesses knowledge of, and uses, emergency procedures.

Maintains safety deposit boxes.

Conducts inventory of and restocks supplies.

Completes "bucket checks" each shift.

Completes checkout procedures for guests.

Balances all departments’ accounts, and completes all required back-up documents.

Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.

Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.

Runs a detailed shift audit by employee, and balances daily work to computers.

Maintains neatness of front desk work area.

 Performs all other related duties as assigned.




Additional Responsibilities:


APPEARANCE AND GROOMING:  All staff members are required to follow the guidelines set forth by the associate handbook.

LANGUAGE SKILLS:  Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.

MATHEMATICAL SKILLS:  ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.

REASONING ABILITY:  ability to apply common sense understanding to carry out instructions furnished written, oral, or diagram form, ability to deal with problems involving several concrete variables in standardized situations and ability to address customer personalities in various business situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of the job.  While performing the duties of this job, the staff member is regularly required to sit; use hands and fingers, to handle and feel objects, tools controls and type; talk with and hear guests.  The staff member is occasionally required to stand and walk.  The staff member must occasionally lift and/or move up to 35 pounds.  The specific vision abilities required are close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate.  The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time at their desk.


compensation: 14.00

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About this Employer

Holiday Inn Express Tempe

1520 W. Baseline Road
Tempe, AZ 85283

Telephone (480) 831-9800
Reservations 1 877 410 6667

128 Room Hotel

www.ihg.com

Near Phoenix Sky Harbor International Airport (PHX) and Arizona Mills Mall in Tempe, AZ

For a convenient location in a lively city, stay at the Tempe Holiday Inn Express Hotel and Suites, located less than 20 minutes from downtown Phoenix. Our hotel, only six miles from the Phoenix Airport (PHX) keeps you close to both business districts and magnificent desert landscapes.

Our Tempe, AZ hotel is conveniently located close to several businesses near downtown Phoenix, such as Honeywell, State Farm, the American Heart Association, and Wells Fargo. We offer flexible meeting space with catering and a business center to help you host your next event.

For leisure, enjoy watching IMAX or playing at the interactive Tilt Studios next door at the Arizona Mills Mall. While you are there, check out SEA LIFE Centre Arizona and LEGOLAND Discovery Center Arizona, sure to be a hit with the entire family! Escape to a new world at popular Arizona attractions such as the Phoenix Zoo in Papago Park, or Tempe Diablo Stadium and Spring Training near our hotel.

Why people like to work here:  the team is friendly and like a second family.  We offer medical benefits the first of the month after 60-days for FT artists.  Please, check out this great location to work where guest service is our focus.