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Front Desk - Guest Experience

Posted February 12, 2021

The Ritz-Carlton, Pentagon City
Arlington, VA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Pentagon City

1250 South Hayes Street
Arlington, VA 22202

+1 (703) 415-5000

365 Room Hotel

www.ritzcarlton.com

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Discover The Ritz-Carlton, Pentagon City – a premier getaway among Arlington and Washington, D.C. hotels located in one of Northern Virginia’s most prestigious neighborhoods. Offering stunning views of the Potomac River, our luxury hotel’s location near Washington, D.C., provides guests convenient access to world-class shopping, famous historical sites, exceptional restaurants and dynamic business centers. Featuring luxurious hotel accommodations, impeccable service and elegant dining, our Northern Virginia hotel provides an unforgettable retreat just moments from downtown Washington, D.C.To tour this Pentagon City luxury hotel in Arlington, VA, please view the Photo Gallery. The Ritz-Carlton, Pentagon City is a Tier 2 property in The Ritz-Carlton Rewards.