Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Surrounded by celebrated downtown attractions, Courtyard by Marriott Madurai is a luxury haven in a vibrant travel destination. Immerse yourself in 5-star comfort in elegantly appointed hotel accommodations with refined design elements, complimentary Wi-Fi, remote-controlled curtains, touch-screen showers and inspiring views of Madurai. Savor delectable international cuisine and creative craft cocktails in our inviting restaurant and upscale bar. Meet, gather and unwind in our spacious and inviting hotel lobby with GoBoard technology. Enjoy a coveted location amid shopping, dining and entertainment, just minutes from Meenakshi Amman Temple, INOX Mall, Rajaji Hospital and Aravind Eye Hospital. Host flawless meetings, weddings and social affairs in our sophisticated event space, including the two largest ballrooms in Madurai. Punctuate a full day of work, shopping our sightseeing with a restorative treatment in our hotel spa. Embrace 5-star comfort at our luxury hotel in downtown Madurai.