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Operations Manager

Posted January 13, 2021

Hilton Garden Inn Washington DC/Bethesda
Bethesda, MD

About This Job

Position Summary

Oversees the operations of the hotel, particularly the Front Desk Department and Food & Beverage department, with a

self-directed, proactive approach. Emphasis is on ensuring outstanding guest service, employee engagement, as well as

bottom line results.

Essential Skills And Experience

  • Previous hotel supervisory experience.
  • Ability to communicate clearly and respond promptly.
  • Ability to maintain a calm demeanor in a fast paced environment.
  • Ability to handle any emergency.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines that should be considered along with the job related selection or promotional criteria.

Position Responsibilities/Essential Job Functions

  • Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those

    contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of Front Desk and

    the Food & Beverage outlet.

  • Varied work hours required, including weekends and holidays
  • Train, mentor, motivate and empower employees to improve morale and performance.
  • Assist the General Manager in resolving guest complaints
  • Provide regular performance feedback to employees through both formal appraisals and informal methods. Discipline employees fairly and effectively.
  • Develop strategies to improve the business and team performance
  • Adhere to all work rules, procedures and policies established by the hotel, including but not limited to, those

    contained in the handbook

  • Assist the General Manager with any project assigned
  • Meet with all department heads/managers to ensure departments run smoothly and efficiently

About this Employer

Hilton Garden Inn Washington DC/Bethesda

7301 Waverly Street
Bethesda, MD 20814

(301) 654-8111

216 Room Hotel

At A Glance

We're one block from the Bethesda Metro Station, which takes you to downtown Washington, DC in 20 minutes. Two large medical centers and a huge variety of shops and restaurants are within two miles. Washington Reagan National Airport is 10 miles away. Enjoy breakfast and dinner in the Garden Grille & Bar, with room service in the evenings.

  • Easy access to Washington DC, The Metro and DC attractions
  • 1 mile from NIH and Walter Reed National Military Medical Center
  • Near over 100 Bethesda restaurants and shops
  • 1,800 sq. ft. of flexible Bethesda meeting and event space; catering services
  • DC hotel 20 minutes from Washington Reagan National Airport