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Shuttle Driver

Posted January 13, 2021

Oaklawn Racing Casino Resort
Hot Springs National Park, AR

About This Job


Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

The Shuttle Driver shall pick up and drop off guests and/or team members at desired locations. Shuttle drivers will create first class hospitality and guest service for the clientele utilizing Oaklawn’s Core Values and Standards of Behavior.

Essential Duties/Responsibilities:

  • Safety of passengers and pedestrians are principle responsibility
  • Ensures a maximum level of guest service and satisfaction is achieved and maintained.
  • Greet guests when they arrive and thank them when they leave.
  • Must adhere to all traffic laws and company policies
  • Assists guests promptly and courteously.
  • Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports.
  • Provide shuttle service to and from guest parking lots and team member parking lots.
  • Safety of passengers is principle responsibility
  • Assist all physically challenged guests enter and exit the shuttle.
  • Presents a clean, neat and well-groomed appearance
  • Maintain a working knowledge of marketing and special events on property in order to advise guests and fellow team members of same, whenever possible.
  • Ensure the guests and team members  are safely in vehicle before driving and have safely cleared the vehicle when exiting before driving away
  • Maintains awareness of parking lot activities and reports all issues immediately
  • Continues to patrol parking areas looking for guests or team members to pick up
  • Inspects vehicle prior to starting shift and ensures that the vehicle is clean and safe
  • Stay informed of the company?s safety and emergency action procedures
  • Communicate effectively with all levels of the Oaklawn team members and guests.
  • Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
  • Immediately report unsafe conditions and team members or guest accidents to a supervisor or Security
  • Maintains strict confidentiality
  • Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same
  • Ensure the highest quality of guest service is delivered in accordance with Oaklawn?s Core Values
  • Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
  • Regular punctual attendance 
  • Ability to work required overtime 
  • Other duties as assigned 


Knowledge, Skills and Abilities:

  • Must have a valid driver's license and clean driving record
  • Must be able to communicate effectively in English
  • Able to quickly adapt to changing conditions
  • Neat, professional appearance with excellent personal hygiene
  • Ability to maintain a calm, professional and friendly demeanor in all situations
  • Able to adhere to and deliver Oaklawn's Core Values
  • Ability to work independently with limited supervision
  • Ability to use hand held 2-way radio in a professional manner
  • Ability to drive multi-passenger van, bus or shuttle

Work Environment/Physical Demands:

  • Must have a valid driver's license and clean driving record
  • Sitting in vehicle and driving for extensive periods
  • Driving in varied weather and lighting conditions
  • Sharp vision acuity and peripheral vision
  • Able to enter and exit shuttle easily
  • Able to lift 30lbs without assistance

Education and Experience Requirements:

  • High school graduate or GED
  • 2+ years previous professional driving experience (i.e. bus, taxi, limo etc.)
  • 3+ years guest service experience

Additional Information:Must be able to obtain and maintain Arkansas State LicensingMust be able to pass pre-employment drug screen and background check that may include fingerprinting and credit check

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Oaklawn Racing Casino Resort

2705 Central Avenue
Hot Springs National Park, AR 71901


About Us

Located in Hot Springs National Park, Arkansas, Oaklawn has been one of the premiere Thoroughbred racetracks in the country since 1904, best known as home of the $1 million Arkansas Derby. Today, Oaklawn is Arkansas’ #1 tourist destination. The state-of-the art casino offers live craps, live blackjack, popular slot games, live music, and the award-winning Silks Bar & Grill. Oaklawn began a multi-phased expansion in May 2019.


If you’re interested in working in a fun industry with fun people, Oaklawn Racing Casino Resort is the place to be. Oaklawn is much more than just a job. It’s an opportunity to be a part of the Oaklawn family as you build a rewarding, long-term career. Oaklawn is an exciting workplace where you’ll enjoy generous benefits and an opportunity for advancement. We have a variety of racing and gaming openings for you to explore, so if you’re ready for success apply today!

Applicants must be 21 years old.