Description

The Gaming Machines Manager is responsible for overseeing the gaming floor and team to ensure ultimate guest service in keeping with Naskila Gaming guest service standards. 

Under the direction of the Executive Director of Operations, this position develops an exciting and engaging environment for our guests while ensuring the Gaming Machine Department is safe, adequately staffed, and in compliance with all regulations and policies. 

Essential Job Duties/Responsibilities

• Ensures Team Members conform to regulatory and departmental policies and procedures for efficient gaming operations.
• Improves staff effectiveness by coaching, counseling, training and recommending disciplinary action for team members; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Hosts regular staff meetings to ensure communication among personnel regarding administrative activities.
• Develops, maintains, and facilitates effective relationships, communications processes and activities with all Naskila personnel and all internal and external guests.
• Contributes to departmental effectiveness by identifying short-term and long-range challenges and goals that must be addressed by providing information and commentary pertinent to deliberations, recommending options, courses of actions, and implementing directives.
• Ensures all Team Members maintain knowledge of all games, jackpots, and required protocols; communicates and updates any changes to supervisory team.
• Coordinates shift activity reports.  Researches issues/challenges and makes recommendations for resolution.  
• Explores opportunities to refine efficiency and improve guest service.    
• Coordinates the on-going coaching and mentoring of team as directed by management. 
• Must maintain excellent attendance and be available to work events and varied schedules per business need.
• Implements and participates in staff development and training programs.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences, reviewing professional publications, and establishing networks.
• Maintains professional relationships with all vendors.
• Plans and oversees gaming moves, conversions, or projects to improve the performance of the gaming floor.
• Ensures all par sheets and software certifications letters follow Tribal Gaming Agency standards.
• Resolves disputes with guests involving gaming machines.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Requirements

Education and Experience

• High School Diploma/GED.
• Five (5) or more years of Class II Gaming Machines experience.

Skills and Abilities

• Knowledge of federal and Native American Gaming regulations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of mechanical functions and play aspects of gaming machines, procedures, and gaming floor operations.
• Skills in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
• Skills in supervising, training, and evaluating assigned staff.
• Ability to efficiently schedule and utilize manpower needs.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to work independently and meet strict timelines.
• Ability to make solid decisions and exercise independent judgment.
• Ability to communicate with Team Members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment. 
• Ability to provide clear and concise reports with excellent computer skills and abilities.

Preferred

• Experience with Tableau software

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.