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Guest Experience Specialist

Posted March 22, 2021

Residence Inn Daytona Beach
Daytona Beach, FL
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Daytona Beach

1725 Richard Petty Blvd
Daytona Beach, FL 32114

1-386-252-3949

122 Room Hotel

www.marriott.com

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The Residence Inn Daytona Beach is Marriott’s extended-stay hotel that helps you feel connected while away from home and maintain a balance of work and life. We are footsteps away from the Daytona International Speedway, home of the Daytona 500 and the Coke Zero 400. Our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. We are located near Embry Riddle University, Bethune Cookman University, Daytona State, Halifax Hospital, Daytona Beach International Airport and NASCAR. The "World's Most Famous Beach,” Daytona Beach, is only a short drive from our hotel. While staying at this Daytona Beach Florida hotel, you can enjoy all of our special events: The Rolex, 24 Hours of Daytona, Grand AM (racing at its finest), Speedweek, The Bud Shootout, Bikeweek, Spring Break, Biketoberfest and the Turkey Rod Run. Daytona Beach is the epicenter between St. Augustine's Historical sites, Orlando's Theme Parks and the Kennedy Space Center, home of NASA. We also accept pets.