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Front Office Manager

Posted January 13, 2021

Courtyard Springfield Downtown
Springfield, OH
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Competitive salary and benefits

About This Job

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Front Office Manager to join our team.

Responsibilities include but are not limited to:

  • Managing the day to day operations of the entire Front Office
  • Managing rooms
  • Scheduling and training staff
  • Coaching & counseling
  • Ensuring the highest levels of guest satisfaction are in compliance with company standards.
  • Resolving customer complaints
  • Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
  • Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.

 

Job Requirements:

 

  • Must have thorough knowledge of all aspects of hotel operations.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment.
  • Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships.
  • Ability to walk and stand for hours at a time.
  • Possess drive to create a fun, rewarding and professional work environment.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • College degree preferred or equivalent combination of education and experience.
  • Valid Driver’s License or CDL required

 

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

 

EQUAL OPPORTUNITY EMPLOYER

 

compensation: Salary plus bonus potential

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About this Employer

Courtyard Springfield Downtown

100 South Fountain Avenue
Springfield, OH 45502

(937) 322-3600

120 Room Hotel

www.marriott.com

Managed By

Our Hotel

Among Springfield Ohio hotels, the Courtyard Springfield Downtown hotel balances an amazing sense of history with urban for the ideal business or pleasure travel experience. Located adjacent to the Heritage Center of Clark County and the Clark State Performing Arts Center (Kuss Auditorium), the Courtyard Springfield OH hotel offers beautiful displays of art, comforting fountains and a park-like setting. This hotel in Historic Springfield Ohio is near a variety of antique shops; guests can visit the Westcott House - a Frank Lloyd Wright home, Springfield Museum of Art and much more. The Courtyard Springfield hotel is near Wittenberg University, Clark State Community College, Cedarville University & Urbana University. Guests can entertain their taste buds with breakfast, lunch or dinner at Mela Urban Bistro. Chef Garry and his culinary team will delight with creative & outstanding dining selections. A visitor's experience at the Courtyard by Marriott Springfield Downtown hotel will make them feel at home and they may never want to leave!