Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Front Office Manager to join our team.

Responsibilities include but are not limited to:

• Managing the day to day operations of the entire Front Office
• Managing rooms
• Scheduling and training staff
• Coaching & counseling
• Ensuring the highest levels of guest satisfaction are in compliance with company standards.
• Resolving customer complaints
• Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
• Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.

• Must have thorough knowledge of all aspects of hotel operations.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Strong leadership skills and ability to effectively select, motivate, develop and retain staff.
• Ability to manage change effectively with clear, concise written and verbal communication skills.
• Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment.
• Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships.
• Ability to walk and stand for hours at a time.
• Possess drive to create a fun, rewarding and professional work environment.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
• Must be able to lift up to 15 pounds occasionally.
• College degree preferred or equivalent combination of education and experience.
• Valid Driver’s License or CDL required

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER