Search 7,841 current hospitality jobs

Drop / Count Team Member

Posted January 13, 2021

Tortoise Rock Casino
Twentynine Palms, CA

About This Job


The Count Team has overall responsibility for the prompt and accurate count of currency and other items placed in the casino drop boxes.  Under general supervision conduct daily audits of video lottery terminals. Daily audits are conducted by retrieving all monies and related documents from all video lottery terminals. This is accomplished through the following duties and responsibilities.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide outstanding customer service to guests and all other employees by exceeding our mission statement: “We are here for the guest. Period” 
  • Must be computer literate and able to operate a 10-key calculator 
  • Post figures, checks addition, and calculates totals. 
  • Reconcile currency counts to reported totals. 
  • Effectively communicate problems, concerns and maintains positive relationships with casino, security and Tribal personnel. 
  • Perform data entry. 
  • Possess basic understanding of each duty station in the count room. 
  • Possess ability to write neatly and accurately. 
  • Handle and verify large sums of currency. 
  • Establish a safe perimeter around the drop area and identifies this perimeter with use of chairs, stanchions, signage, etc. 
  • Conduct audit of slots and retrieves all related documents. 
  • Remove Bill Acceptors Canister from slot units and safely drops into slot drop cart. 
  • Reset slot unit, secure lock, and arranges for the replacement of paper and repairs. 
  • Report and documents all unusual occurrences related to the drop. 
  • Ability to handle multiple tasks at the same time and the ability to work under pressure and under emergency situations. 
  • Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS) 
  • Present a positive image of the Casino to its guests and vendors and to assist them as required. 
  • Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. 
  • Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job requires no supervisory responsibilities.


Education and Experience (Must Be Documented)

  • Must possess a high school diploma or equivalent
  • One to three months related experience and/or training; or equivalent combination of education and experience.

Certification, Licenses and Additional Requirements

  • Must pass periodic random drug screens
  • Must be able to pass background suitability investigation
  • Must obtain a Tribal Gaming License
  • Must provide proof of eligibility to work in the United States within 72 hours of employment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made if requested to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands or fingers, handle or feel; reach with hands and arms; and stoop, kneel, crouch or crawl.  The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

  • Frequent turning and twisting of upper torso and extremities
  • Continuous leg and knee bending for up to 2 hrs.
  • Frequent kneeling position for longer periods of time
  • Almost continuous reaching and stretching of arms
  • Frequent grasping and holding with hands and fingers

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, extreme cold (air conditioning unit), and risk of electrical shock. 
  • The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
  • The Casino is a gaming facility.
  • The Casino is not a smoke-free environment
  • Be aware that surveillance cameras and audio equipment monitor the premises recording activity throughout the facility on a 24-hour, 7 – day per week basis

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Tortoise Rock Casino

73829 Baseline Road
Twentynine Palms, CA 92277

(760) 367-9759

Tortoise Rock Casino Careers Offers

  • Competitive Wages
  • 401K
  • Paid Vacation and Holidays
  • Opportunities for advancement
  • Fun, exciting atmosphere
  • Fast-paced work environment


This gorgeous new entertainment destination in Twentynine Palms, California is beautifully situated between the majestic Joshua Tree National Park and one of the country’s largest military training facilities—the United States Marine Corps Air Ground Combat Center. The casino offers 30,000 square feet of gaming space, with the industry's best Slot Machines, plenty of Table Games, live poker, live entertainment, along with Oasis Grille and Shelly’s Lounge.

Tortoise Rock Casino is a business venture of the Twenty-Nine Palms Band of Mission Indians.