Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
With an ability to embody the heart and soul of its Sonoran Desert surroundings, The Ritz-Carlton, Dove Mountain offers a sanctuary of natural beauty framed against the Tortolita Mountains. Distinguished from all other Tucson resorts by readers of Travel + Leisure magazine as one of the Top 100 Hotels in the World, guests will discover how easy it is to be inspired by the land revered by the Hohokam Indian inhabitants of centuries past. They can taste it in the rich bounty of local flavors embraced by our restaurants and feel it through the eco-holistic therapies of our luxury spa. They can experience it with adventure programs and world-class hiking destined to restore the soul and while traversing the mystical landscape of our Jack Nicklaus Signature Golf course. Let us create your dream oasis in this desert land where adventure and a gracious spirit enable our guests to return to life.Explore our Dove Mountain Wedding Experience Newsletter for an exclusive look into the premier wedding destination in Arizona. The Ritz-Carlton, Dove Mountain is a Tier 2 property in The Ritz-Carlton Rewards.