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Pearl Club Agent (Club Lounge)

Posted January 13, 2021

Waldorf Astoria Dubai Palm Jumeirah
Dubai, United Arab Emirates
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About This Job

Description

A Pearl Club Agent (Club Lounge) with Waldorf Astoria Hotels & Resorts serves club floor guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.

What will I be doing?


As a Pearl Club Agent (Club Lounge), you will serve club floor guests throughout their stay at the hotel by responding efficiently to their enquiries and offering food & beverage services as requested. A Pearl Club Agent contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

  • Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

  • Process accurately check-ins and check-out

  • Ensure that all guest supplies and amenities are offered and replenished to the required standards

  • Provide excellent Food & Beverage services in the Pearl Club

  • Stay current with all hotel services as well as VIP requests and special events

  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

  • Project a professional manner with an emphasis on hospitality and guest service

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Execute tasks as instructed by the Pearl Club Supervisor or Manager

  • Serve your role and team in an environmentally-conscience manner


Requirements

What are we looking for?


Pearl Club Agents serving Waldorf Astoria Hotels & Resorts are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Luxury hospitality experience
  • Knowledge of food & beverage

  • Calm, efficient and organised

  • Excellent personal presentation and communication skills

  • A passion for delivering exceptional levels of guest service


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Luxury hospitality experience in a similar role

  • Multi-lingual

What will it be like to work for
Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the
exceptional environment and the personalised attention of True Waldorf Service
that creates a singular experience. If you understand the value of personalised
attention and know how to treat even the most extraordinarily different
experiences with the same rich level of customer service, you may just be the
person we are looking for!


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Dubai Palm Jumeirah

Crescent Road, The Palm Jumeirah
Dubai, Aa01
United Arab Emirates

+971-4-818 2222

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At A Glance

A haven within the vibrant city of Dubai, the Waldorf Astoria Dubai Palm Jumeirah boasts a private soft-sanded beach, six distinct restaurants and lounges and elegant sea-facing guest rooms and suites.

Situated on the iconic Palm Jumeirah island, this Waldorf Astoria resort promises all the amenities for a relaxing getaway, including:

  • 200 meters of private beach
  • Two temperature-controlled pools and kids' pool
  • Guest rooms and suites with sea and Palm Jumeirah views
  • Waldorf Astoria Spa with nearly 50 luxurious treatments

Waldorf Astoria Dubai Palm Jumeirah offers a supervised Kids Club and numerous leisure activities for the whole family to enjoy. From snorkeling and paddle-boarding to wind-sailing and deep-sea fishing, your assigned Personal Concierge will arrange excursions to suit your preferences for an unforgettable experience.

Dubai's premier dining destination offers the finest cuisine with unparalleled service, from the unique, contemporary Italian dining experience at Social by Michelin-starred chef Heinz Beck and the Vietnamese culinary journey at LAO to international fare at Mezzerie. Enjoy al fresco Mediterranean dining and sunset cocktails at Palm Avenue. Experience a classic Waldorf Astoria afternoon tea at the iconic Peacock Alley followed by vibrant entertainment and classic aperitifs at the Venetian-inspired Serafina Bar.

Our hotel is a 2017 TripAdvisor Certificate of Excellence Award recipient.