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Night Manager

Posted January 13, 2021

DoubleTree by Hilton Perth Waterfront
Perth, Australia
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About This Job

Description

DoubleTree by Hilton prides itself on the little details that have a big impact. That's why our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognised for our commitment to building a culture of service. ​

 

Our Night Manager at DoubleTree by Hilton Perth Waterfront will be the warm and welcoming first point of contact for any general management related queries and overall hotel operations concerns overnight. Leading by example, our successful candidate will inspire the team to deliver heartfelt and personalised hospitality to every guest. 

 

Reporting to the Front Office Manager, key responsibilities of this role include:


  • Be present in the lobby during the night shift to ensure every guest receives a warm welcome and assist in reception duties as required.

  • Proactively resolve guest issues or complaints, and encourage the team to feel empowered to do the same.

  • Brief all shift team members about incoming and outgoing guests, special requests, including early arrivals, late departures, and room changes.

  • Maintain accurate guest preferences and profiles ensuring our guests have their requests looked after, or, alternatives arranged when this is not possible.

  • Act on guest feedback given verbally or through social media channels to make recommendations and improve our guests’ experiences. 

  • Ensure delivery of benefits to our Hilton Honors guests, 

  • Oversee night audit, front desk accounting related duties and produce nightly reports, as required

  • Handle any management issues that arise, recording them and implementing the necessary actions to bring them to resolution.

  • Collaborate with other departments, particularly housekeeping, engineering, and food and beverage to deliver a seamless guest experience.

  • Responding to a variety of emergencies, including but not limited to acting as chief fire warden in the event of an alarm, handling first aid situations, responsible service of alcohol enforcement and pool incidents as required.

  • Take responsibility for hotel security, complying with fire regulations, liquor licensing and all OSH legislation.

 

Our successful candidate will demonstrate the following experience, skills and competencies:


  • Experience in an equivalent managerial or supervisory role, ideally within a hotel Front Office environment,

  • OnQ Property Management System experience preferred.

  • Ability to work a full time rotating roster that includes weekends and overnight shifts from 11.00pm to 7.00am. 

  • Holds a bachelor degree in hotel management, business, or another related field (desirable).

  • Unrestricted Australian Working Rights.

  • First Aid qualification.

  • Approved Manager & Responsible Service of Alcohol certification.

  • Australian National Police Clearance.

  • A demonstrated history of working in an unsupervised.

  • Proven successful team leadership, interpersonal and communication skills, ideally within a hotel setting.

  • Ability to deliver results under pressure and time constraints. 

  • Flexibility to respond to a variety of different work situation.

 

As part of our team, you can expect to receive: a competitive industry salary, exclusive food & beverage and accommodation discounts, career development planning and opportunities, and an investment in your well being to include flexible working arrangements that support you in making space for what matters most.


EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree by Hilton Perth Waterfront

1 Barrack Square
Perth, 6000
Australia

+61-8-861482000

206 Room Hotel

doubletree3.hilton.com

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At A Glance

Enhance your next stay in Perth with the stunning views of the city, South Perth and Kings Park that can be seen from DoubleTree by Hilton Perth Waterfront. As our name suggests, we are situated on the edge of the Swan River. The Elizabeth Quay is next to us and provides many waterfront entertainment activities. Our hotel is also only a 5-minute walk from the bus and train station. If you are attending an event at the Perth Convention Exhibition Centre, we are a great choice for a stay as well.

We greet you with a warm DoubleTree Chocolate Chip Cookie at check-in. Relax in your room outfitted with modern décor, a Sweet Dreams® by DoubleTree bed, work desk and bathroom amenities. Upgrade for a room with panoramic views and executive lounge access. We also offer suites with complimentary lounge access and a more spacious layout.

Find a great meal and drinks in one of our 3 restaurants. Enjoy a breakfast buffet, a la cate lunch or dinner at Barrister’s. 18 Knots Rooftop Bar is a great place for food and drinks in a scenic setting. Try out our European style café, Oar Bistro, for a Deli and Bakery element and boardwalk seating.