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Security Agent Closing 02/05/2021

Posted January 13, 2021

Tesuque Casino
Santa Fe, NM
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About This Job

Description

Summary Description:

Under the direction of the Supervisor and Manager, the Security Agent is responsible for providing security and protection for assets, persons, buildings and/or property, within the Casino by enforcing the rules and regulations along with the policies and procedures and providing excellent customer service Utilizing the Tesuque PROUD Guest Service Standards.

Note: Native American preference will be given

Basic Requirements:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Must have a strong organizational, communication, employee relations, computer and decision making skills
  • Must be able to perform essential security duties including first aid
  • Must be a self-starter with excellent follow through
  • Must be able to work and interact with departments throughout the organization
  • Must be able to maintain a professional demeanor in a high stress environment
  • Must be able to work flexible hours including holidays, nights and weekends
  • Must be 21 Years of age or older

Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, and obtain and maintain a gaming license from the Pueblo of Tesuque Gaming Commission

This List of duties and responsibilities is an illustrative only of the tasks performed by this position and is not all-inclusive.

Duties and Responsibilities:

  • Provide a secured environment for guests, employees, administration and the general public
  • Provide a pleasant experience for guests utilizing the Tesuque PROUD Guest Service Standards
  • Protect records, assets,merchandise and equipment of the Casino
  • Participate in daily security operations by being alert and observant at all times
  • Patrol the Casino on a regular basis either by foot or mobile patrol
  • Exercise proper currency and escort procedures
  • Work closely with local law enforcement and medical personnel as needed
  • Prepare routine incident reports on employees, guests or other related incidents
  • Maintain confidentiality and professionalism
  • Take control of or provide support with emergency situations
  • Meet the public tactfully and courteously by answering questions in person and over the telephone
  • Be familiar with and use radio 10/1010 codes, phonetic alphabet and reporting writing techniques
  • Attain and retain working knowledge of Casino's Internal Controls, Security Policies and Procedures, Gaming and interdepartmental policies and procedures
  • promote the highest degree of quality customer service, both internally and externally

Requirements

Education and/or Experience:

  • GED or High School diploma preferred but not required
  • Prior Security or Casino Gaming experience preferred
  • Must have strong organizational, communication, human relations and decision-making skills
  • Must be computer-literate
  • Must have the ability to work in a team environment
  • Must be a creative problem solving
  • Must be self-starter and excellent follow though

Attributes:

  • High Integrity
  • Positive Attitude
  • Self-Motivated
  • Confident
  • Flexible
  • Respectful
  • Consistent
  • Teamwork oriented
  • Communicative
  • Performance Driven
  • Dependable

Communication Skills:

Using the primary language identified as English, the following is required:

  • Ability to read, analyze and interpret policies and procedures, directions, reports and other working documents
  • Ability to write reports, business correspondence, procedure manuals and other working documents
  • Ability to write reports, business correspondence, procedure manuals and other working documents
  • Ability to effectively communicate one on one, in small group situations and in moderate to large gatherings of associates and/or executives
  • Bilingual preferred; at a minimum, the ability to understand and be able and be understood to all Spanish speaking individuals
  • Must have the ability to solve problems and deal with a variety of concrete variable in situations where only limited standardization exists
  • Must have the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Certificates, Licenses, Registrations Required:

  • Must be able to obtain and maintain a valid gaming license from the Pueblo of Tesuque Gaming Commission
  • Must have and maintain a valid driver's license

Physical Demands:

While performing the duties or the job, the employee will be required to sit and stand for prolonged periods of time.  The employee will use hands fingers to handle or feel various items, conduct repetitious movements and tasks such as operating a computer keyboard, mouse and other computer components, reach with hands and arms, stoop, kneel, crouch and crawl.  The employee will be required to talk for extended periods and must be able to hear and understand.  The employee must occasionally lift or move up to fifty (50) pounds be able to help move people in medical or emergency situations.

Work Environment:

Requires working in an environment with exposure to smoke and loud noise.

ADA/EEO Compliance: The Pueblo of Tesuque Development Corporation (POTDC) is an Equal Opportunity Employer.  In Compliance with the American Disabilities Act, the Corporation will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.  

To Apply: Resumes are encouraged, however will not be accepted in lieu of the POTDC application.  Submit POTDC application by applying online.  Incomplete applications may delay or exclude consideration of your application.  

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of New Mexico.

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About this Employer

Tesuque Casino

7 Tesuque Road
Santa Fe, NM 87506

(800) 462-2635

About Us

Tesuque Casino, owned by the Pueblo of Tesuque, is located five minutes from the the historic Santa Fe Plaza and the Sangre de Cristo mountains. The property offers more than 800 slot machines and 10 table games. The Casino also features The Cottonwood Kitchen which provides live music.  

The Pueblo of Tesuque has existed in the foothills of the gorgeous Sangre de Cristo mountains since as early as 1200 AD.

Tesuque is the Spanish variation of a traditional Tewa language name for “village of the narrow place of the cottonwood trees.” The beauty of this magnificent landscape also contributed to the design and construction of the casino, with massive walls of windows giving every guest a front row seat to some of the most spectacular imagery that nature has to offer.