JOB SUMMARY

We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

JOB DUTIES

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Make and confirm reservations
• Always maintain a clean and tidy workspace
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and security staff as necessary
• Resolve customer complaints and problems calmly and effectively
• Notify management of any serious issues that you cannot resolve
• Maintain a friendly, personable disposition

Requirements and Qualifications

• High school diploma or GED equivalent preferred
• Previous experience in customer service and/or hospitality industry preferred
• Experience using hotel booking software a plus
• Computer literate and proficient using Microsoft Suite
• Personable and outgoing when dealing with guests
• Professional phone demeanor
• Excellent customer service skills
• Ability to maintain calm, polite, and patient in stressful situations
• Organized and detail-oriented
• Ability to connect with guests and consistently give them a positive customer experience

PHYSICAL DEMANDS

• Ability to stand for long periods of time.
• Ability to lift up to 25 pounds maximum.
• Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
• Frequent smiling.

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**