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Guest Experience Specialist

Posted March 22, 2021

Courtyard Cleveland Airport North
North Olmsted, OH

About This Job


Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Cleveland Airport North

24901 Country Club Boulevard
North Olmsted, OH 44070


121 Room Hotel

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The Courtyard Cleveland Airport North Hotel recently completed their state-of-the-art lobby renovation and offers a convenient location in North Olmstead, Ohio, perfect for those traveling on business or those escaping it. This Cleveland Airport hotel features the exciting new Bistro - Eat. Drink. Connect. - offering fresh, healthy options for breakfast or dinner and specialty beverages made with Starbucks® coffee. The Market is open 24/7 for grab-n-go meals, snacks and drinks. Media pods in the lobby will help you stay connected and our GoBoard® offers easy access to news, weather and airport conditions. We offer free 24-hour shuttle service to and from Hopkins International Airport. You'll also be minutes from dining at many popular restaurants and shopping at one of the area's largest malls, Great Northern Mall. We also offer free Wi-Fi in all public areas and flexible lobby spaces. Each North Olmstead hotel room offers luxurious custom bedding, free high-speed internet and an ergonomic workstation.