SUMMARY:  The Event Houseperson is responsible for the physical set-up and turnovers of all Event events. S/he will follow specific Event Orders to ensure accuracy for the set-up. The Houseperson will maintain the cleanliness and eye appeal of the Event space. The Event Houseman will assist in maintaining the AAA Four Diamond Standards.The Event Houseperson shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job FUNCTIONS:

• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Prepares all Event space prior to events
• Tears down all Event space after events
• Follows Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Assists the Event servers/captains with clearing of tables as needed
• Assists the A/V team with setting up equipment
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Assists with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of Event storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Events team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
• Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time

Colleague is held accountable for all duties of this job and other duties as assigned.