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Guest Service Representative

Posted February 20, 2021

Holiday Inn Miami-Doral Area
Miami, FL
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Holiday Inn Miami-Doral Area

3255 NW 87th Avenue
Miami, FL 33172

(305) 500-9000

120 Room Hotel

www.ihg.com

Our Hotel

Enjoy the convenience of our Holiday Inn property in the Miami-Doral Area. Our hotel is located just 10 miles from downtown Miami, South Beach, Port of Miami and Amtrak, and is situated off the Florida Turnpike, I-95, I-75, 836-Dolphin Expressway and 826-Palmetto Expressway.

From adventuring in the Everglades National Park to shopping at International Mall and the Dolphin Mall, guests find plenty to do in Doral. Our Holiday Inn hotel in the Miami area is near the airport and exciting attractions. Experience the magic of our coast by catching some sun at South Beach or by taking a moonlit walk on Miami Beach, both only minutes away. You can even see an exciting Miami Marlins MLB baseball basketball game at Marlins Park or WGC Cadillac Championship in nearby Doral.

Business guests also love that the location of the Holiday Inn Miami - Doral is near the airport, companies and universities. You'll find Blue Cross Blue Shield, Coral Gables & Waterford Office Park nearby. Corporate guests can have a successful stay by using our 24-hour business center.

Offering a genuine value to real people, our hotel can help you can relax on your next tropical getaway. Catch up with friends over a cocktail at Changes Bar and Grille, enjoy friendly service and savory meals at our welcoming on-site restaurant Changes Café. You can even enjoy free parking, a fitness center and free high-speed Internet.