Posted February 22, 2021JW Marriott Venice Resort & Spa
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
This is a fixed-term position for the season 2021.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Settled on its own private Island in Venice, Isola delle Rose, just 20-minute pleasant ride across the Lagoon to central St. Mark’s Square by complimentary shuttle service, JW Marriott Venice Resort & Spa is the ultimate luxury retreat for romantic breaks and family escapes. Opened in March 2015, the Resort features 250 contemporary-styled rooms and suites designed by the architect Matteo Thun; five distinct accommodation experiences are at guests’ disposal, located in secluded corners of the Island: the Hotel, La Residenza, La Maisonette, L’Uliveto and Villa Rose. The Resort features 4 restaurants and 4 bars offering both international and local cuisine, Sapori Cooking Academy, the largest Spa in Venice, a romantic Church for events and private ceremonies, kids club and family activities, water sports, a rooftop lounge area with pool offering a dramatic 360 degree view over Venice and the smooth Lagoon, and lush green areas with a combination of tropical and Mediterranean plants.
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