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Guest Experience Specialist

Posted February 18, 2021

SpringHill Suites Los Angeles LAX/Manhattan Beach
Hawthorne, CA
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

SpringHill Suites Los Angeles LAX/Manhattan Beach

14620 Aviation Boulevard
Hawthorne, CA 90250

1-310-727-9595

164 Room Hotel

careers.marriott.com

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The newly renovated SpringHill Suites hotel in Hawthorne, California offers stylish décor and thoughtful amenities set in an ideal location minutes from Manhattan Beach, Los Angeles and LAX. Inside, our hotel near Manhattan Beach features a reimagined lobby with comfortable spaces, making it easy to hold impromptu meetings, connect with our free Wi-Fi, and fuel up in our complimentary breakfast area. Our spacious Hawthorne, California hotel suites have also been enhanced to better meet your needs. All new soft furniture, flat screen TVs, and bedding complement the suite's unexpected luxuries including a mini-fridge, wet bar and microwave. Airy beds with luxurious linens and piles of pillows make our suites in Hawthorne feel like home. Later, take advantage of the year-round good weather at our outdoor pool and whirlpool or stay in stride in our state-of-the-art fitness center. At SpringHill Suites, discover a different kind of Hawthorne hotel near Manhattan Beach with style and space, beautifully priced.